Training Module
Operational Control in Information Security
Plan, implement & operate information security controls consistently in day-to-day activities in line with ISO/IEC 27001
Training module overview
Controls chosen in risk treatment and planning can lose effectiveness when implemented without clear roles, criteria and change management.
In this module, participants learn to translate risk treatment decisions into operational routines, define interfaces and handovers between control owners and operations, and integrate security-related change into business change processes. The module covers specifying what “operated and maintained” means for different control types, handling exceptions and compensating measures, identifying failure modes and documenting minimal evidence. It builds on risk, scope and preventive control foundations but does not re-teach those topics.
Applicable environments
This module applies to organisations implementing or operating an information security management system (ISMS) in line with ISO/IEC 27001. It focuses on how the standard’s requirements are interpreted and applied in practice within real organisational contexts.
The content is relevant for organisations seeking certification as well as for those using ISO/IEC 27001 as a reference framework to structure responsibilities, processes, and controls in the information security domain.
Target audience
People involved in designing, building, operating, or improving an ISMS aligned with ISO/IEC 27001
Executives and department heads accountable for the effectiveness and performance of an ISMS
Those responsible for processes, policies, assets, risks, and controls related to information security
Auditors of ISO/IEC 27001 who want to deepen their understanding of management-side best practices (not audit technique)
Decision support
Is this module for you?
It is a good fit if you…
run or oversee day-to-day ISMS operations and control execution.
struggle with controls that exist on paper but drift in practice.
need operational routines that keep security decisions traceable over time.
manage control ownership, change, or handovers across teams or suppliers.
want ISMS controls to hold up under real delivery pressure and incidents.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
are looking for control design, selection, or Annex A interpretation.
expect technical hardening, configuration, or tooling guidance.
want risk assessment, SoA design, or control objectives explained from scratch.
already operate stable, well-owned, and consistently executed ISMS controls.
Agenda
What operational control means in ISO/IEC 27001 practice
Planning and controlling ISMS operations
Controlled change in information security operations
Operating Annex A controls without re-teaching the controls
Outsourced and supplier-operated controls
Operational deviations, incidents, and corrective follow-up
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Translate risk treatment decisions into operational control routines with clear tasks and timing
Define interfaces and handovers between control owners, IT operations and service management
Integrate security-related change into general change management processes
Additional capabilities
Specify what “operated and maintained” means for different control types and evidence needed
Handle exceptions and compensating measures without undermining control intent
Identify control failure modes and produce minimal evidence for governance and assurance
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
ISMS operational control map
Operational routine specification template
Security-relevant change impact checklist
Exception and compensating measure log template
Supplier control interface worksheet
Minimum operational evidence set guide
Confirmation
Certificate of completion
Module ID
HAM-IS-S-03
Discipline
ISO clause
8: Operation
Audience
Manager
Languages
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system implementation and basic information security concepts. It also assumes operational control basics and focuses on ISO/IEC 27001-specific application.
Helpful background includes:
Understanding of management system roles, responsibilities, and documented information in practice
Basic familiarity with common information security controls
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
