Training Module
Operational Control in Information Security
Understand operational planning, controlled change, and day-to-day control operation in an ISO/IEC 27001 ISMS
Training Module
Operational Control in Information Security
Understand operational planning, controlled change, and day-to-day control operation in an ISO/IEC 27001 ISMS
Training Module
Operational Control in Information Security
Understand operational planning, controlled change, and day-to-day control operation in an ISO/IEC 27001 ISMS
Do your selected security controls drift from design to day‑to‑day operations?
This training module teaches how to operationalise security controls with clear planning, controlled changes and dependable routines.
Do your selected security controls drift from design to day‑to‑day operations?
This training module teaches how to operationalise security controls with clear planning, controlled changes and dependable routines.
Do your selected security controls drift from design to day‑to‑day operations?
This training module teaches how to operationalise security controls with clear planning, controlled changes and dependable routines.
Training module overview
Training module overview
Training module overview
Controls chosen in risk treatment and planning can lose effectiveness when implemented without clear roles, criteria and change management.
In this module, participants learn to translate risk treatment decisions into operational routines, define interfaces and handovers between control owners and operations, and integrate security‑related change into business change processes. The module covers specifying what “operated and maintained” means for different control types, handling exceptions and compensating measures, identifying failure modes and documenting minimal evidence. It builds on risk, scope and preventive control foundations but does not re‑teach those topics.
Controls chosen in risk treatment and planning can lose effectiveness when implemented without clear roles, criteria and change management.
In this module, participants learn to translate risk treatment decisions into operational routines, define interfaces and handovers between control owners and operations, and integrate security‑related change into business change processes. The module covers specifying what “operated and maintained” means for different control types, handling exceptions and compensating measures, identifying failure modes and documenting minimal evidence. It builds on risk, scope and preventive control foundations but does not re‑teach those topics.
Applicable environments
This module applies to organisations implementing or operating an information security management system (ISMS) in line with ISO/IEC 27001. It focuses on how the standard’s requirements are interpreted and applied in practice within real organisational contexts.
The content is relevant for organisations seeking certification as well as for those using ISO/IEC 27001 as a reference framework to structure responsibilities, processes, and controls in the information security domain.
Target audience
Target audience
Target audience
People involved in designing, building, operating, or improving an ISMS aligned with ISO/IEC 27001
Executives and department heads accountable for the effectiveness and performance of an ISMS
Those responsible for processes, policies, assets, risks, and controls related to information security
Auditors of ISO/IEC 27001 who want to deepen their understanding of management-side best practices (not audit technique)
People involved in designing, building, operating, or improving an ISMS aligned with ISO/IEC 27001
Executives and department heads accountable for the effectiveness and performance of an ISMS
Those responsible for processes, policies, assets, risks, and controls related to information security
Auditors of ISO/IEC 27001 who want to deepen their understanding of management-side best practices (not audit technique)
Decision support
Is this module for you?
It is a good fit if you…
run or oversee day-to-day ISMS operations and control execution.
struggle with controls that exist on paper but drift in practice.
need operational routines that keep security decisions traceable over time.
manage control ownership, change, or handovers across teams or suppliers.
want ISMS controls to hold up under real delivery pressure and incidents.
run or oversee day-to-day ISMS operations and control execution.
struggle with controls that exist on paper but drift in practice.
need operational routines that keep security decisions traceable over time.
manage control ownership, change, or handovers across teams or suppliers.
want ISMS controls to hold up under real delivery pressure and incidents.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
are looking for control design, selection, or Annex A interpretation.
expect technical hardening, configuration, or tooling guidance.
want risk assessment, SoA design, or control objectives explained from scratch.
already operate stable, well-owned, and consistently executed ISMS controls.
are looking for control design, selection, or Annex A interpretation.
expect technical hardening, configuration, or tooling guidance.
want risk assessment, SoA design, or control objectives explained from scratch.
already operate stable, well-owned, and consistently executed ISMS controls.
Agenda
Agenda
Agenda
What operational control means in ISO/IEC 27001 practice
Planning and controlling ISMS operations
Controlled change in information security operations
Operating Annex A controls without re-teaching the controls
Outsourced and supplier-operated controls
Operational deviations, incidents, and corrective follow-up
Case-based workshop
Show detailed agenda...
What operational control means in ISO/IEC 27001 practice
Planning and controlling ISMS operations
Controlled change in information security operations
Operating Annex A controls without re-teaching the controls
Outsourced and supplier-operated controls
Operational deviations, incidents, and corrective follow-up
Case-based workshop
Show detailed agenda...
What operational control means in ISO/IEC 27001 practice
Planning and controlling ISMS operations
Controlled change in information security operations
Operating Annex A controls without re-teaching the controls
Outsourced and supplier-operated controls
Operational deviations, incidents, and corrective follow-up
Case-based workshop
Show detailed agenda...
Learning outcomes
Learning outcomes
Learning outcomes
Key outcomes
Translate risk treatment decisions into operational control routines with clear tasks and timing
Define interfaces and handovers between control owners, IT operations and service management
Integrate security‑related change into general change management processes
Translate risk treatment decisions into operational control routines with clear tasks and timing
Define interfaces and handovers between control owners, IT operations and service management
Integrate security‑related change into general change management processes
Additional capabilities
Specify what “operated and maintained” means for different control types and evidence needed
Handle exceptions and compensating measures without undermining control intent
Identify control failure modes and produce minimal evidence for governance and assurance
Specify what “operated and maintained” means for different control types and evidence needed
Handle exceptions and compensating measures without undermining control intent
Identify control failure modes and produce minimal evidence for governance and assurance
Additional benefits
Additional benefits
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
ISMS operational control map
Operational routine specification template
Security-relevant change impact checklist
Exception and compensating measure log template
Supplier control interface worksheet
Minimum operational evidence set guide
ISMS operational control map
Operational routine specification template
Security-relevant change impact checklist
Exception and compensating measure log template
Supplier control interface worksheet
Minimum operational evidence set guide
Confirmation
Certificate of completion
Module ID
HAM-IS-S-03
Domain
Audience
Manager
Language
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Delivery & learning format
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Not sure if this module is right for you?
Not sure if this module is right for you?
Not sure if this module is right for you?
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system implementation and basic information security concepts. It also assumes operational control basics and focuses on ISO/IEC 27001-specific application.
Helpful background includes:
Understanding of management system roles, responsibilities, and documented information in practice
Basic familiarity with common information security controls
This module assumes general familiarity with management system implementation and basic information security concepts. It also assumes operational control basics and focuses on ISO/IEC 27001-specific application.
Helpful background includes:
Understanding of management system roles, responsibilities, and documented information in practice
Basic familiarity with common information security controls
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Information Security Risk Management
Understand ISO/IEC 27001 requirements for information security risk assessment, risk treatment, and traceable risk decisions
7 h
Information Security Risk Management
Understand ISO/IEC 27001 requirements for information security risk assessment, risk treatment, and traceable risk decisions
7 h
Information Security Risk Management
Understand ISO/IEC 27001 requirements for information security risk assessment, risk treatment, and traceable risk decisions
7 h
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
Information Security Fundamentals I
Understand the core concepts behind preventive controls, including access management, cryptography, secure configuration, and protective design
7 h
Information Security Fundamentals I
Understand the core concepts behind preventive controls, including access management, cryptography, secure configuration, and protective design
7 h
Information Security Fundamentals I
Understand the core concepts behind preventive controls, including access management, cryptography, secure configuration, and protective design
7 h
Information Security Fundamentals II
Understand the core concepts behind detective and corrective controls, including logging and monitoring, incident response, backup, and recovery
7 h
Information Security Fundamentals II
Understand the core concepts behind detective and corrective controls, including logging and monitoring, incident response, backup, and recovery
7 h
Information Security Fundamentals II
Understand the core concepts behind detective and corrective controls, including logging and monitoring, incident response, backup, and recovery
7 h
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
Duration
7 h
List price
CHF 550
View module
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
Duration
7 h
List price
CHF 550
View module
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
Duration
7 h
List price
CHF 550
View module
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
Duration
7 h
List price
CHF 550
View module
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.