Training Module
Operational Control in Information Security
Plan, implement and operate information security controls consistently in day-to-day activities in line with ISO/IEC 27001
Overview
Selected information security controls often look complete in the Statement of Applicability, treatment plan or policy set before they are ready to survive daily operations.
This module develops the practical judgement needed to make ISO/IEC 27001 controls operationally real. Participants work through the evolving Northstar case to turn selected controls into owned routines, clear handovers, proportionate evidence, monitored execution, controlled exceptions, supplier interfaces and review triggers.
The focus is management-system implementation, not technical security operations. Scope, SoA and risk-treatment decisions are used as inputs, while the live work concentrates on maintainable control operation, assurance-ready evidence and the decisions needed when controls drift, exceptions extend, suppliers change or incidents expose weak routines.
Applicable environments
This module applies to organisations implementing or operating an information security management system (ISMS) in line with ISO/IEC 27001. It focuses on how the standard’s requirements are interpreted and applied in practice within real organisational contexts.
The content is relevant for organisations seeking certification as well as for those using ISO/IEC 27001 as a reference framework to structure responsibilities, processes, and controls in the information security domain.
Target audience
People involved in designing, building, operating, or improving an ISMS aligned with ISO/IEC 27001
Executives and department heads accountable for the effectiveness and performance of an ISMS
Those responsible for processes, policies, assets, risks, and controls related to information security
Auditors of ISO/IEC 27001 who want to deepen their understanding of management-side best practices (not audit technique)
Decision support
Is this module for you?
Agenda
Controls as operational handoffs
Ownership, interfaces and responsibilities
Operating routines and evidence
Exceptions, incidents and change triggers
Supplier-operated controls
Monitoring, assurance and management review
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Learning outcomes
Key outcomes
Turn selected controls into operational routines with clear ownership, cadence, evidence and review triggers
Define handovers between control owners, IT operations, service teams, suppliers and assurance roles
Judge whether control evidence supports implementation status, customer assurance and management-review decisions
Additional capabilities
Specify operating criteria, records and evidence expectations for selected information security controls
Handle exceptions, compensating measures, incidents and near misses without undermining control intent
Use supplier evidence, workflow signals and monitoring indicators to detect control drift
Use AI-assisted review safely to compare artefacts, summarise evidence and flag overclaim risks
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
ISMS operational control map
Control ownership and interface matrix
Operational routine specification template
Evidence expectation and review checklist
Change, exception and incident trigger log
Supplier-operated control interface worksheet
AI prompts and safeguards for control operation review
Confirmation
Certificate of completion
Overview
Dates
Bespoke
Module ID
HAM-IS-S-03
Discipline
ISO standard
Standard clause
8: Operation
Target audience
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Upcoming course runs
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
No formal prerequisites. The module is designed as a stand-alone entry point for practitioners with relevant professional context.
Helpful background includes:
General familiarity with information security, IT operations, service management or management-system work
Basic understanding of roles, responsibilities, records and documented information in practice
Prior exposure to ISMS scope, SoA, risk or control work is useful but not required
Preparatory modules
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
