Training Module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Training Module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Training Module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Are inconsistent or unreliable performance data hindering your decision-making and management system effectiveness?
This training module provides a structured approach to defining and implementing measurement activities, ensuring performance data is consistent, explainable, and maintainable over time.
Are inconsistent or unreliable performance data hindering your decision-making and management system effectiveness?
This training module provides a structured approach to defining and implementing measurement activities, ensuring performance data is consistent, explainable, and maintainable over time.
Are inconsistent or unreliable performance data hindering your decision-making and management system effectiveness?
This training module provides a structured approach to defining and implementing measurement activities, ensuring performance data is consistent, explainable, and maintainable over time.
Training module overview
Training module overview
Training module overview
Many organizations struggle with performance data that is inconsistent, difficult to compare, or unreliable, leading to suboptimal decisions and ineffective management systems.
This module addresses these challenges by offering a disciplined foundation in measurement methods, data quality checks, and measurement registers for consistent performance data. Participants will learn to select appropriate measurement methods, implement robust data quality controls, and establish systematic measurement registers. The focus is on practical application, enabling participants to ensure their performance data is consistent, explainable, and maintainable, thereby supporting informed decision-making without delving into complex statistical analysis.
Many organizations struggle with performance data that is inconsistent, difficult to compare, or unreliable, leading to suboptimal decisions and ineffective management systems.
This module addresses these challenges by offering a disciplined foundation in measurement methods, data quality checks, and measurement registers for consistent performance data. Participants will learn to select appropriate measurement methods, implement robust data quality controls, and establish systematic measurement registers. The focus is on practical application, enabling participants to ensure their performance data is consistent, explainable, and maintainable, thereby supporting informed decision-making without delving into complex statistical analysis.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Target audience
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
It is a good fit if you…
rely on KPIs or reports but question their reliability.
struggle with inconsistent definitions, sources, or calculations.
experience debates about numbers instead of decisions.
need measurement results that are explainable and repeatable.
want monitoring that holds up over time, not ad-hoc reporting.
rely on KPIs or reports but question their reliability.
struggle with inconsistent definitions, sources, or calculations.
experience debates about numbers instead of decisions.
need measurement results that are explainable and repeatable.
want monitoring that holds up over time, not ad-hoc reporting.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
already operate a stable, trusted, and consistently applied measurement system.
have no mandate or interest in shaping how data is collected or validated.
need KPI design, performance interpretation, or analytics tooling.
are looking for automation or BI solutions rather than measurement foundations.
already operate a stable, trusted, and consistently applied measurement system.
have no mandate or interest in shaping how data is collected or validated.
need KPI design, performance interpretation, or analytics tooling.
are looking for automation or BI solutions rather than measurement foundations.
Agenda
Agenda
Agenda
What monitoring and measurement covers in a management system
Operationalising existing objectives and KPIs into measurement tasks
Defining measurement methods and acceptance criteria
Designing the measurement workflow
Data quality checks that work in practice
Evidence trail and traceability (lightweight and usable)
Manual vs. automated measurement
Building and maintaining a monitoring & measurement register
Case-based workshop
Show detailed agenda...
What monitoring and measurement covers in a management system
Operationalising existing objectives and KPIs into measurement tasks
Defining measurement methods and acceptance criteria
Designing the measurement workflow
Data quality checks that work in practice
Evidence trail and traceability (lightweight and usable)
Manual vs. automated measurement
Building and maintaining a monitoring & measurement register
Case-based workshop
Show detailed agenda...
What monitoring and measurement covers in a management system
Operationalising existing objectives and KPIs into measurement tasks
Defining measurement methods and acceptance criteria
Designing the measurement workflow
Data quality checks that work in practice
Evidence trail and traceability (lightweight and usable)
Manual vs. automated measurement
Building and maintaining a monitoring & measurement register
Case-based workshop
Show detailed agenda...
Learning outcomes
Learning outcomes
Learning outcomes
Key outcomes
Define appropriate measurement methods for various types of performance data
Implement data quality checks to ensure reliability and accuracy of measurement results
Establish and maintain measurement registers for consistent and traceable performance data
Define appropriate measurement methods for various types of performance data
Implement data quality checks to ensure reliability and accuracy of measurement results
Establish and maintain measurement registers for consistent and traceable performance data
Additional capabilities
Distinguish between different types of performance data and their relevance to management system objectives
Develop a systematic approach to data collection and analysis for informed decision-making
Identify and address common pitfalls in monitoring and measurement, such as data overload or inconsistent reporting
Distinguish between different types of performance data and their relevance to management system objectives
Develop a systematic approach to data collection and analysis for informed decision-making
Identify and address common pitfalls in monitoring and measurement, such as data overload or inconsistent reporting
Additional benefits
Additional benefits
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Measurement and monitoring process including key role definitions
Monitoring and measurement register
KPI measurement method sheet
Measurement planning template
Measurement and monitoring process including key role definitions
Monitoring and measurement register
KPI measurement method sheet
Measurement planning template
Confirmation
Certificate of completion
Module ID
HAM-AG-C-13
Domain
Audience
Manager
Language
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Delivery & learning format
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Not sure if this module is right for you?
Not sure if this module is right for you?
Not sure if this module is right for you?
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and how objectives and KPIs are used in organisational reporting. Participants do not need prior standard-specific clause knowledge.
Helpful background includes:
Basic understanding of processes, roles, and operational reporting routines
Familiarity with common performance measures used in your organisation
This module assumes general familiarity with management system concepts and how objectives and KPIs are used in organisational reporting. Participants do not need prior standard-specific clause knowledge.
Helpful background includes:
Basic understanding of processes, roles, and operational reporting routines
Familiarity with common performance measures used in your organisation
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
System Foundations
Understand organisational context, stakeholders, and system boundaries to build and operate effective management systems
7 h
System Foundations
Understand organisational context, stakeholders, and system boundaries to build and operate effective management systems
7 h
System Foundations
Understand organisational context, stakeholders, and system boundaries to build and operate effective management systems
7 h
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Management Review
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
Duration
7 h
List price
CHF 550
View module
Management Review
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
Duration
7 h
List price
CHF 550
View module
Management Review
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.