Training Module
Supplier Management
Select, qualify & control suppliers and outsourced processes across their lifecycle
Training module overview
Suppliers and outsourced processes are integral to most management systems, yet control often diminishes post-onboarding, resulting in vague requirements, inconsistent monitoring, and a lack of evidence during incidents or audits. This exposes organizations to operational, security, compliance, and financial risks.
This training module outlines how to construct a practical supplier and outsourced-process lifecycle with limited resources. Participants will learn to categorize external provisions, proportionally qualify and onboard suppliers, embed clear requirements into agreements and working practices, and implement effective monitoring and re-evaluation cycles.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
It is a good fit if you…
are responsible for suppliers or outsourced processes.
rely on informal arrangements rather than defined supplier control.
struggle with unclear requirements, responsibilities, or oversight.
face missing evidence or surprises during audits or incidents.
want supplier control that is proportionate and workable.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
already operate a clear, consistently applied supplier management approach.
have no mandate or interest in shaping supplier selection or oversight.
need contract law, procurement negotiation, or sourcing techniques.
are looking for audit execution rather than supplier control in practice.
Agenda
External provision in management systems
Defining responsibility and boundaries
Categorisation and proportional control
Selection and pre-qualification
Due diligence and onboarding
Contractual and operational requirements
Monitoring, re-evaluation, and change handling
Working with critical suppliers
Technology as an enabler
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Distinguish supplier types and outsourced-process arrangements, clarifying internal responsibilities
Categorise suppliers and outsourced processes to define proportionate control expectations
Design a monitoring and re-evaluation cycle with meaningful criteria and triggers
Additional capabilities
Conduct structured pre-qualification and due diligence processes with appropriate evidence requests
Define clear, usable requirements for external providers that align with operational reality
Manage supplier changes without losing control or traceability
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Supplier evaluation & due diligence checklist
Contract requirement checklist
Supplier monitoring and review log
Re-evaluation review sheet
Change impact checklist
Optional AI prompt set for supplier management
Confirmation
Certificate of completion
Module ID
HAM-AG-C-12
Discipline
ISO clause
8: Operation
Domains
Audience
Manager
Languages
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and basic procurement/outsourcing realities (e.g., contracts, service delivery, and operational ownership). No prior standard-specific knowledge is required.
Helpful background includes:
Familiarity with internal roles, responsibilities, and operational controls
Experience working with external providers and service dependencies
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
