Training Module
Improvement Management
Build disciplined corrective action and continual improvement through root cause analysis, action planning, implementation and effectiveness verification
Overview
Many organizations record issues and actions, yet often struggle to reliably eliminate the underlying conditions that cause recurrence.
This module addresses the challenge of moving beyond simply ‘closing findings’ to implementing disciplined improvement work that prevents future issues. Participants will learn the fundamentals of corrective actions, structured root cause analysis, effective action tracking, and robust effectiveness verification within management systems. The focus is on building a practical, auditable improvement routine that connects identified problems to their root causes, defines clear actions, and verifies outcomes to ensure sustainable improvement.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
Agenda
Improvement in management system logic
Triggers and types of response
From trigger to closure: a disciplined workflow
Root cause analysis without bureaucracy
Defining effective actions
Prioritisation and planning within the improvement register
Implementation and follow-through
Effectiveness verification
Improvement register and audit-ready records
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Understand the principles of corrective action and continual improvement in management systems
Apply structured root cause analysis techniques to identify underlying problems
Conduct effectiveness verification to confirm that implemented actions have prevented recurrence
Additional capabilities
Develop effective action plans with clear responsibilities, timelines, and resources
Implement robust action tracking and follow-up processes to ensure completion
Distinguish between symptom treatment and true root cause elimination
Integrate improvement activities into the overall management system framework for sustained performance
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Improvement management process
Issue classification worksheet
Root cause analysis template
Corrective action planning sheet
Improvement & corrective action register
Effectiveness verification checklist
Prioritisation and tracking matrix
Confirmation
Certificate of completion
Module ID
HAM-AG-C-17
Discipline
ISO standard
Standard clause
10: Improvement
Domains
Target audience
Public delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and basic organisational processes. Participants should be comfortable working with documented procedures, roles/responsibilities, and operational follow-through.
Helpful background includes:
Basic understanding of management system cycles (plan-do-check-act logic)
Familiarity with how issues are recorded and actions are assigned in day-to-day operations
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
