Training Module
People & Communication Foundations
Planning and ensuring competence, awareness & communication for people within the scope of a management system
Training module overview
Many management systems encounter difficulties because individuals lack a clear understanding of their expectations, the significance of their work, or how system practices integrate with daily tasks. Traditional approaches to competence and awareness, such as generic e-learning or one-off briefings, often result in superficial compliance rather than genuine understanding and ownership.
This training module introduces a structured, role-based methodology for competence, awareness, and communication. Participants will learn to define competence needs derived from specific roles and responsibilities, design targeted awareness campaigns, and establish communication strategies that foster engagement. The module emphasizes creating proportionate evidence that supports management and assurance contexts, avoiding unnecessary documentation burdens.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
It is a good fit if you…
are responsible for competence and awareness in a management system.
need to align roles with clear capability expectations.
coordinate communication across functions or locations.
face training fatigue or low engagement.
must show credible competence evidence.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
are designing HR appraisal or reward systems.
need detailed audit execution skills.
focus purely on technical system configuration.
are looking for motivational or culture change training.
Agenda
Why people and communication determine system effectiveness
From roles to competence needs
Designing competence development without “one-size-fits-all”
Awareness that supports decisions and behaviour
Communication planning and channel choices
Embedding into routines and system maintenance
Evidence, proportionate documentation, and basic effectiveness checks
Digital tools and AI-assisted support
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Translate system roles and responsibilities into practical competence profiles
Design a role-based competence development approach that avoids generic training
Build a maintainable communication plan with clear audiences, channels, and ownership
Additional capabilities
Explain the purpose of competence, awareness, and communication expectations in management system standards
Create awareness messages that clarify expectations and link them to daily work
Define proportionate evidence for competence and awareness that supports assurance discussions
Identify and address common pitfalls such as training fatigue and conflicting messages
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Processes for competence, awareness, and communication (including key role definitions)
Competence matrix template
Role-based training and awareness plan template
Communication plan template
Awareness and competence effectiveness checklist
AI prompt set communication management
Confirmation
Certificate of completion
Module ID
HAM-AG-C-10
Discipline
ISO clause
7: Support
Domains
Audience
Manager
Languages
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and organisational roles. No standard-specific clause knowledge is required.
Helpful background includes:
Understanding of how roles, responsibilities, and processes are defined in your organisation
Basic familiarity with internal communication and training practices
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
