Many management systems encounter difficulties because individuals lack a clear understanding of their expectations, the significance of their work, or how system practices integrate with daily tasks. Traditional approaches to competence and awareness, such as generic e-learning or one-off briefings, often result in superficial compliance rather than genuine understanding and ownership.

This training module introduces a structured, role-based methodology for competence, awareness, and communication. Participants will learn to define competence needs derived from specific roles and responsibilities, design targeted awareness campaigns, and establish communication strategies that foster engagement. The module emphasizes creating proportionate evidence that supports management and assurance contexts, avoiding unnecessary documentation burdens.