Training Module
Operational Privacy Controls
Understand role-based operational privacy controls and data subject rights handling within an ISO/IEC 27701-aligned PIMS
Training Module
Operational Privacy Controls
Understand role-based operational privacy controls and data subject rights handling within an ISO/IEC 27701-aligned PIMS
Training Module
Operational Privacy Controls
Understand role-based operational privacy controls and data subject rights handling within an ISO/IEC 27701-aligned PIMS
Are your privacy controls lived or just documented?
This training module teaches how to embed ISO/IEC 27701 operational controls and data subject rights handling into workflows with clear ownership and evidence.
Are your privacy controls lived or just documented?
This training module teaches how to embed ISO/IEC 27701 operational controls and data subject rights handling into workflows with clear ownership and evidence.
Are your privacy controls lived or just documented?
This training module teaches how to embed ISO/IEC 27701 operational controls and data subject rights handling into workflows with clear ownership and evidence.
Training module overview
Training module overview
Training module overview
ISO/IEC 27701 requires privacy controls to be defined, assigned, executed, and evidenced. The real challenge is not documenting controls, but making them work in daily operations.
This module focuses on implementing and sustaining operational privacy controls and data subject rights processes within a Privacy Information Management System (PIMS). Participants learn how to translate ISO/IEC 27701 role-based requirements for PII controllers and processors into workflows, ownership models, documented procedures, and reliable records.
The emphasis is on operational clarity: clear responsibilities, structured handoffs, consistent request handling, and traceable evidence that controls are functioning as intended.
ISO/IEC 27701 requires privacy controls to be defined, assigned, executed, and evidenced. The real challenge is not documenting controls, but making them work in daily operations.
This module focuses on implementing and sustaining operational privacy controls and data subject rights processes within a Privacy Information Management System (PIMS). Participants learn how to translate ISO/IEC 27701 role-based requirements for PII controllers and processors into workflows, ownership models, documented procedures, and reliable records.
The emphasis is on operational clarity: clear responsibilities, structured handoffs, consistent request handling, and traceable evidence that controls are functioning as intended.
Applicable environments
This module applies to organisations implementing or operating a Privacy Information Management System (PIMS) in line with ISO/IEC 27701. It focuses on how the standard’s requirements are interpreted and applied in practice within real organisational contexts.
The content is relevant for organisations seeking certification as well as for those using ISO/IEC 27701 as a reference framework to structure responsibilities, processes, and controls in the data protection domain.
Target audience
Target audience
Target audience
People involved in implementing, operating, or improving a PIMS aligned with ISO/IEC 27701
Executives and department heads accountable for the effectiveness and performance of a PIMS
Those responsible for processes, policies, IT systems, risks, and controls related to data protection
Auditors of ISO/IEC 27701 who want to deepen their understanding of management-side best practices (not audit technique)
People involved in implementing, operating, or improving a PIMS aligned with ISO/IEC 27701
Executives and department heads accountable for the effectiveness and performance of a PIMS
Those responsible for processes, policies, IT systems, risks, and controls related to data protection
Auditors of ISO/IEC 27701 who want to deepen their understanding of management-side best practices (not audit technique)
Decision support
Is this module for you?
It is a good fit if you…
need to operationalise privacy controls across real workflows.
want clear role-based handling of data subject rights.
need consistent evidence for privacy controls in daily operation.
coordinate privacy execution across teams and suppliers.
support audit-ready, repeatable privacy operations in a PIMS.
need to operationalise privacy controls across real workflows.
want clear role-based handling of data subject rights.
need consistent evidence for privacy controls in daily operation.
coordinate privacy execution across teams and suppliers.
support audit-ready, repeatable privacy operations in a PIMS.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
are looking for privacy fundamentals or role definitions.
want DPIA methods or risk assessment logic.
expect legal interpretation or jurisdiction-specific guidance.
already run mature, stable operational privacy controls at scale.
are looking for privacy fundamentals or role definitions.
want DPIA methods or risk assessment logic.
expect legal interpretation or jurisdiction-specific guidance.
already run mature, stable operational privacy controls at scale.
Agenda
Agenda
Agenda
Operationalising ISO/IEC 27701:2025 controls in a stand-alone PIMS
From control statements to workflows and evidence
Controller controls: operating patterns
Processor controls: operating patterns
Supplier and sub-processor interfaces
Data subject rights handling as a managed process
Special cases and failure modes
Sustaining operational controls over time
Technology as an enabler
Case-based workshop
Show detailed agenda...
Operationalising ISO/IEC 27701:2025 controls in a stand-alone PIMS
From control statements to workflows and evidence
Controller controls: operating patterns
Processor controls: operating patterns
Supplier and sub-processor interfaces
Data subject rights handling as a managed process
Special cases and failure modes
Sustaining operational controls over time
Technology as an enabler
Case-based workshop
Show detailed agenda...
Operationalising ISO/IEC 27701:2025 controls in a stand-alone PIMS
From control statements to workflows and evidence
Controller controls: operating patterns
Processor controls: operating patterns
Supplier and sub-processor interfaces
Data subject rights handling as a managed process
Special cases and failure modes
Sustaining operational controls over time
Technology as an enabler
Case-based workshop
Show detailed agenda...
Learning outcomes
Learning outcomes
Learning outcomes
Key outcomes
Operationalise ISO/IEC 27701 controls in a stand-alone PIMS
Design and run a structured data subject rights process
Establish and govern privacy control interfaces across roles and suppliers
Operationalise ISO/IEC 27701 controls in a stand-alone PIMS
Design and run a structured data subject rights process
Establish and govern privacy control interfaces across roles and suppliers
Additional capabilities
Define proportionate, auditable evidence
Manage complex DSAR cases
Clarify controller and processor operating patterns
Maintain control effectiveness as environments change
Define proportionate, auditable evidence
Manage complex DSAR cases
Clarify controller and processor operating patterns
Maintain control effectiveness as environments change
Additional benefits
Additional benefits
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Control register template
Control to workflow mapping sheet
Adjustable DSAR process
DSAR intake & triage checklist
DSAR documentation template
Supplier interface & assistance checklist
Control register template
Control to workflow mapping sheet
Adjustable DSAR process
DSAR intake & triage checklist
DSAR documentation template
Supplier interface & assistance checklist
Confirmation
Certificate of completion
Module ID
HAM-DP-S-03
Domain
Audience
Manager
Auditor
Language
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Delivery & learning format
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Not sure if this module is right for you?
Not sure if this module is right for you?
Not sure if this module is right for you?
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes participants can already work with core privacy concepts and can navigate their organisation’s processing reality.
Helpful background includes:
Basic privacy / data protection concepts and terminology (PII, processing, recipients, retention, disclosure)
Clarity on processing context, roles, and scope artefacts (at least at a high level)
Familiarity with internal workflows and systems where PII is handled (ticketing, CRM, HRIS, support tooling, shared drives)
This module assumes participants can already work with core privacy concepts and can navigate their organisation’s processing reality.
Helpful background includes:
Basic privacy / data protection concepts and terminology (PII, processing, recipients, retention, disclosure)
Clarity on processing context, roles, and scope artefacts (at least at a high level)
Familiarity with internal workflows and systems where PII is handled (ticketing, CRM, HRIS, support tooling, shared drives)
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Data Protection Fundamentals
A helicopter view of privacy roles, obligations, and mechanisms in organisations
7 h
Data Protection Fundamentals
A helicopter view of privacy roles, obligations, and mechanisms in organisations
7 h
Data Protection Fundamentals
A helicopter view of privacy roles, obligations, and mechanisms in organisations
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
PII Processing Context, Roles & Scope
Understand PII processing context, controller/processor roles, and practical PIMS scope boundaries under ISO/IEC 27701
7 h
PII Processing Context, Roles & Scope
Understand PII processing context, controller/processor roles, and practical PIMS scope boundaries under ISO/IEC 27701
7 h
PII Processing Context, Roles & Scope
Understand PII processing context, controller/processor roles, and practical PIMS scope boundaries under ISO/IEC 27701
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.
Privacy Risk & Impact Assessment (DPIA)
Understand privacy risk assessment, impact reasoning, and DPIA documentation within an ISO/IEC 27701-aligned PIMS
Duration
7 h
List price
CHF 550
View module
Privacy Risk & Impact Assessment (DPIA)
Understand privacy risk assessment, impact reasoning, and DPIA documentation within an ISO/IEC 27701-aligned PIMS
Duration
7 h
List price
CHF 550
View module
Privacy Risk & Impact Assessment (DPIA)
Understand privacy risk assessment, impact reasoning, and DPIA documentation within an ISO/IEC 27701-aligned PIMS
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.