Training Module
Resource Management
Ensure management systems are supported with sufficient people, time, budget, infrastructure and external support
Overview
Management systems frequently falter due to implicit resourcing, unclear budgets, and ad-hoc support, leading to fatigue and inconsistent execution.
This module addresses the critical issue of resource adequacy by teaching participants how to systematically plan and govern resources across people, time, budget, infrastructure, and external support. It enables them to distinguish between implementation and operational resourcing, categorize needs, make assumptions explicit, and establish clear decision-making and monitoring processes to ensure the sustained effectiveness of their management systems.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
Agenda
Why resources decide system effectiveness
Resource needs driven by system design
Resource categories and what “adequate” means
Planning resources for implementation
Planning resources for ongoing operation
Governance of resource decisions
Interfaces to HR, procurement, and IT
Maintaining adequacy over time
Case-based workshop
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Learning outcomes
Key outcomes
Distinguish resource needs for implementation projects from ongoing system operation
Structure resource requirements into clear categories
Define and document decision responsibilities for resourcing
Additional capabilities
Identify common resourcing failure modes
Build a transparent resource plan with explicit assumptions and constraints
Establish routine checks and early-warning signals for resourcing adequacy
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Resource management process including key role definitions
Resource planning matrix
Implementation vs. ongoing operation resourcing overview
Resource decision & responsibility matrix
Early-warning checklist for under-resourced systems
Simple resourcing business case outline
Confirmation
Certificate of completion
Module ID
HAM-AG-C-05
Discipline
ISO standard
Standard clause
7: Support
Domains
Target audience
Public delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and basic organisational governance. No prior standard-specific knowledge is required.
Helpful background includes:
Understanding of how your organisation assigns roles and responsibilities
Basic awareness of budgeting/capacity planning cycles and operational constraints
Familiarity with typical management system activities (planning, operation, evaluation, improvement)
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
