Training Module
Operational Control
Establish and run operational control with clear operating criteria, checks, records and deviation handling
Overview
Many organizations find that despite having documented processes, operational work often relies on informal coordination, exceptions, and undocumented variations, leading to inconsistent outcomes, unclear responsibilities, and control gaps that become apparent during incidents or audits.
This module provides a structured approach to establishing and running operational control in practice. Participants will learn to translate requirements and commitments into concrete operating criteria, checks, records, and deviation handling, so day-to-day execution remains controlled, traceable, and workable under real conditions.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
Agenda
Operational control in management system logic
From intent to operating criteria
Building control into daily execution
Balancing control with usability
Operational roles, interfaces, and handovers
Records, confirmations, and evidence from work
Deviations, exceptions, and control drift
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Translate requirements and commitments into practical operating criteria and controls
Build effective checks, records, and evidence points into day-to-day work
Manage deviations and operational variations deliberately to maintain control
Additional capabilities
Define clear operating criteria, triggers, inputs/outputs, and ownership where control matters most
Design fit-for-purpose operating instructions, check points, and handovers for repeatable execution
Choose the appropriate level of records and confirmations for traceability without over-documentation
Establish lightweight escalation and change control so operations stay aligned with reality
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Operating criteria and control design template
Operational control checklist
Handover and interface checklist
Operational change impact checklist
Confirmation
Certificate of completion
Module ID
HAM-AG-C-11
Discipline
ISO standard
Standard clause
8: Operation
Domains
Target audience
Public delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and how organisations run operational processes. No clause-level knowledge is required.
Helpful background includes:
Basic understanding of roles and responsibilities in operational teams
Familiarity with process-based thinking (inputs/outputs, handovers, variability)
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
