Training Module
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
Training Module
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
Training Module
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
Are your documented processes struggling to deliver consistent operational control under pressure?
This training module focuses on making day-to-day work repeatable and traceable, ensuring deviations are visible and improvable rather than becoming normalized, without creating excessive paperwork.
Are your documented processes struggling to deliver consistent operational control under pressure?
This training module focuses on making day-to-day work repeatable and traceable, ensuring deviations are visible and improvable rather than becoming normalized, without creating excessive paperwork.
Are your documented processes struggling to deliver consistent operational control under pressure?
This training module focuses on making day-to-day work repeatable and traceable, ensuring deviations are visible and improvable rather than becoming normalized, without creating excessive paperwork.
Training module overview
Training module overview
Training module overview
Many organizations find that despite having documented processes, operational work often relies on informal coordination, exceptions, and undocumented variations, leading to inconsistent outcomes, unclear responsibilities, and control gaps that become apparent during incidents or audits.
This module provides a structured approach to designing and implementing operational controls that are clear, executable, and maintainable. Participants will learn to define process boundaries, map flows and handovers, and embed controls and required evidence directly into the work, ensuring that documentation supports effective operations rather than hindering them.
Many organizations find that despite having documented processes, operational work often relies on informal coordination, exceptions, and undocumented variations, leading to inconsistent outcomes, unclear responsibilities, and control gaps that become apparent during incidents or audits.
This module provides a structured approach to designing and implementing operational controls that are clear, executable, and maintainable. Participants will learn to define process boundaries, map flows and handovers, and embed controls and required evidence directly into the work, ensuring that documentation supports effective operations rather than hindering them.
Applicable environments
This module is applicable across a wide range of management systems and organisational contexts. The concepts are not tied to a specific ISO standard and are used wherever organisations need clear, workable processes, defined ownership, and embedded controls.
It is commonly applied in quality, information security, environmental, and other ISO-based management systems, as well as in non-certified environments that require structured, auditable operations.
Target audience
Target audience
Target audience
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Management system implementers and coordinators
Executives and department heads accountable for management system performance
Those responsible for processes, policies, assets, risks, and controls related to a management system
Auditors seeking insights into management-side best practice (not audit technique)
Management consultants working with management system design, governance, or improvement
Decision support
Is this module for you?
It is a good fit if you…
are responsible for making day-to-day operations reliable and repeatable.
rely on informal workarounds or a few key individuals to “make things work”.
struggle with inconsistent execution, deviations, or firefighting.
need operational control that holds up under real pressure.
want controls, records, and roles to work without bureaucracy.
are responsible for making day-to-day operations reliable and repeatable.
rely on informal workarounds or a few key individuals to “make things work”.
struggle with inconsistent execution, deviations, or firefighting.
need operational control that holds up under real pressure.
want controls, records, and roles to work without bureaucracy.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
already operate stable, consistently controlled operations in practice.
have no mandate or interest in shaping operational control.
need detailed technical procedures or tool-specific instructions.
are looking for audit technique rather than operational execution.
already operate stable, consistently controlled operations in practice.
have no mandate or interest in shaping operational control.
need detailed technical procedures or tool-specific instructions.
are looking for audit technique rather than operational execution.
Agenda
Agenda
Agenda
Operational control in management system logic
From intent to operational planning
Designing operational control into processes
Balancing control with usability
Operational roles, interfaces, and handovers
Evidence as a by-product of work
Change in operations and control drift
Case-based workshop
Show detailed agenda...
Operational control in management system logic
From intent to operational planning
Designing operational control into processes
Balancing control with usability
Operational roles, interfaces, and handovers
Evidence as a by-product of work
Change in operations and control drift
Case-based workshop
Show detailed agenda...
Operational control in management system logic
From intent to operational planning
Designing operational control into processes
Balancing control with usability
Operational roles, interfaces, and handovers
Evidence as a by-product of work
Change in operations and control drift
Case-based workshop
Show detailed agenda...
Learning outcomes
Learning outcomes
Learning outcomes
Key outcomes
Design and implement controlled operational processes with clear roles and responsibilities
Embed effective controls and evidence points into process steps
Manage process variations deliberately to maintain consistency
Design and implement controlled operational processes with clear roles and responsibilities
Embed effective controls and evidence points into process steps
Manage process variations deliberately to maintain consistency
Additional capabilities
Define clear process boundaries, including triggers, inputs/outputs, and ownership
Create fit-for-purpose process maps that emphasize handovers and decisions
Determine the appropriate level of process documentation for usability and repeatability
Establish lightweight process governance and change control to keep documentation aligned with reality
Define clear process boundaries, including triggers, inputs/outputs, and ownership
Create fit-for-purpose process maps that emphasize handovers and decisions
Determine the appropriate level of process documentation for usability and repeatability
Establish lightweight process governance and change control to keep documentation aligned with reality
Additional benefits
Additional benefits
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Process description template
Operational control checklist
Handover and interface checklist
Operational change impact checklist
Process description template
Operational control checklist
Handover and interface checklist
Operational change impact checklist
Confirmation
Certificate of completion
Module ID
HAM-AG-C-11
Domain
Audience
Manager
Language
English
Delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Delivery & learning format
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Not sure if this module is right for you?
Not sure if this module is right for you?
Not sure if this module is right for you?
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes general familiarity with management system concepts and how organisations run operational processes. No clause-level knowledge is required.
Helpful background includes:
Basic understanding of roles and responsibilities in operational teams
Familiarity with process-based thinking (inputs/outputs, handovers, variability)
This module assumes general familiarity with management system concepts and how organisations run operational processes. No clause-level knowledge is required.
Helpful background includes:
Basic understanding of roles and responsibilities in operational teams
Familiarity with process-based thinking (inputs/outputs, handovers, variability)
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems
7 h
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems
7 h
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
Duration
7 h
List price
CHF 550
View module
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.