Training Module

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

Training Module

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

Training Module

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

Abstract digital cloud and network visualisation with dynamic light trails, representing business continuity plans, incident response coordination, and exercising for ISO 22301-aligned operational resilience and crisis readiness.

Do your continuity plans look complete but fail when events occur and exercises are mere formality?

This training module helps you structure usable plans, organise response roles and design exercises that test readiness and drive improvement.

Abstract digital cloud and network visualisation with dynamic light trails, representing business continuity plans, incident response coordination, and exercising for ISO 22301-aligned operational resilience and crisis readiness.

Do your continuity plans look complete but fail when events occur and exercises are mere formality?

This training module helps you structure usable plans, organise response roles and design exercises that test readiness and drive improvement.

Abstract digital cloud and network visualisation with dynamic light trails, representing business continuity plans, incident response coordination, and exercising for ISO 22301-aligned operational resilience and crisis readiness.

Do your continuity plans look complete but fail when events occur and exercises are mere formality?

This training module helps you structure usable plans, organise response roles and design exercises that test readiness and drive improvement.

Training module overview

Training module overview

Training module overview

Many organisations have continuity plans that look complete but don’t work under pressure: unclear activation criteria, role confusion, missing dependency information, and escalation/communication steps that rely on individual knowledge. Exercises then become “tick-box” events that confirm the plan exists rather than whether it can be used.

This training module covers continuity planning outputs and operational readiness: how to structure and maintain continuity plans, how to organise response roles and communications, and how to design and run exercises that validate assumptions and trigger improvements. It assumes that BIA outputs and strategy decisions exist as inputs; it does not teach BIA execution or continuity strategy design, which are covered in the dedicated ISO 22301 modules.

Many organisations have continuity plans that look complete but don’t work under pressure: unclear activation criteria, role confusion, missing dependency information, and escalation/communication steps that rely on individual knowledge. Exercises then become “tick-box” events that confirm the plan exists rather than whether it can be used.

This training module covers continuity planning outputs and operational readiness: how to structure and maintain continuity plans, how to organise response roles and communications, and how to design and run exercises that validate assumptions and trigger improvements. It assumes that BIA outputs and strategy decisions exist as inputs; it does not teach BIA execution or continuity strategy design, which are covered in the dedicated ISO 22301 modules.

Applicable environments

This module applies to organisations implementing or operating a Business Continuity Management System (BCMS) in line with ISO 22301. It focuses on how the standard’s requirements are interpreted and applied in practice within real organisational contexts.

The content is relevant for organisations seeking certification as well as for those using ISO 22301 as a reference framework to structure responsibilities, processes, and controls in the BCM domain.

Target audience

Target audience

Target audience

  • People involved in designing, building, operating, or improving a BCMS aligned with ISO 22301

  • Executives and department heads accountable for BCMS effectiveness and performance

  • Those responsible for processes, policies, assets, risks, and controls related to business continuity management

  • Auditors of ISO 22301 who want to deepen their understanding of management-side best practices (not audit technique)

  • People involved in designing, building, operating, or improving a BCMS aligned with ISO 22301

  • Executives and department heads accountable for BCMS effectiveness and performance

  • Those responsible for processes, policies, assets, risks, and controls related to business continuity management

  • Auditors of ISO 22301 who want to deepen their understanding of management-side best practices (not audit technique)

Decision support

Is this module for you?

It is a good fit if you…

  • need continuity plans that work under real response pressure.

  • want clear activation, roles, and escalation paths.

  • design response structures and communication flows.

  • want exercises that surface gaps and drive improvement.

  • support ISO 22301-aligned operational readiness.

  • need continuity plans that work under real response pressure.

  • want clear activation, roles, and escalation paths.

  • design response structures and communication flows.

  • want exercises that surface gaps and drive improvement.

  • support ISO 22301-aligned operational readiness.

If most of the points above apply, this module is likely a good fit.

It may not be the best fit if you…

  • are looking for business impact analysis or strategy selection.

  • want detailed technical recovery procedures only.

  • focus solely on crisis communications or incident management.

  • already run mature, regularly exercised response arrangements.

  • are looking for business impact analysis or strategy selection.

  • want detailed technical recovery procedures only.

  • focus solely on crisis communications or incident management.

  • already run mature, regularly exercised response arrangements.

Agenda

Agenda

Agenda

  • Plans, response, and exercising in the ISO 22301 operating model

  • Continuity plan architecture and usability

  • Response organisation and role clarity

  • Activation, coordination, and communications

  • Recovery actions and hand-offs

  • Exercising to validate readiness

  • Capturing outcomes and driving follow-up

  • Technology as an enabler

  • Case-based workshop

Show detailed agenda...

  • Plans, response, and exercising in the ISO 22301 operating model

  • Continuity plan architecture and usability

  • Response organisation and role clarity

  • Activation, coordination, and communications

  • Recovery actions and hand-offs

  • Exercising to validate readiness

  • Capturing outcomes and driving follow-up

  • Technology as an enabler

  • Case-based workshop

Show detailed agenda...

  • Plans, response, and exercising in the ISO 22301 operating model

  • Continuity plan architecture and usability

  • Response organisation and role clarity

  • Activation, coordination, and communications

  • Recovery actions and hand-offs

  • Exercising to validate readiness

  • Capturing outcomes and driving follow-up

  • Technology as an enabler

  • Case-based workshop

Show detailed agenda...

Learning outcomes

Learning outcomes

Learning outcomes

Key outcomes

  • Structure continuity plans so they are usable in response, not just complete on paper

  • Define clear response roles, escalation paths and coordination interfaces across functions

  • Specify activation criteria, initial actions and communications steps that work under time pressure

  • Structure continuity plans so they are usable in response, not just complete on paper

  • Define clear response roles, escalation paths and coordination interfaces across functions

  • Specify activation criteria, initial actions and communications steps that work under time pressure

Additional capabilities

  • Translate continuity requirements and strategy decisions into concrete recovery actions and hand‑offs

  • Design exercises that validate key assumptions, coordination and decision‑making

  • Capture exercise outcomes and lessons learned in a form that drives continual readiness improvement

  • Translate continuity requirements and strategy decisions into concrete recovery actions and hand‑offs

  • Design exercises that validate key assumptions, coordination and decision‑making

  • Capture exercise outcomes and lessons learned in a form that drives continual readiness improvement

Additional benefits

Additional benefits

Additional benefits

Learning materials

  • Slide deck

  • Participant workbook

Templates & tools

Practical, reusable artefacts to apply the module directly to your organisation.

  • Continuity plan structure template

  • Response roles & escalation map template

  • Activation & first-hour checklist

  • Communications matrix template

  • Exercise design brief template

  • After-action review log template

  • Continuity plan structure template

  • Response roles & escalation map template

  • Activation & first-hour checklist

  • Communications matrix template

  • Exercise design brief template

  • After-action review log template

Confirmation

  • Certificate of completion

Module ID

HAM-BC-S-03

Domain

Audience

Manager

Language

English

Delivery

Live virtual

Duration

7 h

List price

CHF 550

Excl. VAT. VAT may apply depending on customer location and status.

Delivery & learning format

Delivery & learning format

Delivery & learning format

Virtual live teaching

This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.

Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.

Custom delivery options

For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.

Not sure if this module is right for you?

Not sure if this module is right for you?

Not sure if this module is right for you?

Send a short message and describe your context.

For an optimal learning experience

Preparation guidance

This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.

For an optimal learning experience

Preparation guidance

This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.

For an optimal learning experience

Preparation guidance

This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.

Assumed background

This module assumes participants can discuss service/operational dependencies and can interpret time-based continuity requirements as inputs to plans and response arrangements.

Helpful background includes:

  • Familiarity with core services/processes and their enabling dependencies

This module assumes participants can discuss service/operational dependencies and can interpret time-based continuity requirements as inputs to plans and response arrangements.

Helpful background includes:

  • Familiarity with core services/processes and their enabling dependencies

Preparatory modules

Foundational modules (depending on background)

Useful if you are new to the underlying concepts or want a shared baseline before attending this module.

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

7 h

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

7 h

Business Continuity Plans, Response & Exercising

Understand continuity plan structure, response roles and communications, and exercising approaches aligned to continuity requirements

7 h

Business Impact Analysis (BIA) & Critical Activities

Understand ISO 22301-aligned business impact analysis, critical activity identification, and time-based recovery requirements

7 h

Business Impact Analysis (BIA) & Critical Activities

Understand ISO 22301-aligned business impact analysis, critical activity identification, and time-based recovery requirements

7 h

Business Impact Analysis (BIA) & Critical Activities

Understand ISO 22301-aligned business impact analysis, critical activity identification, and time-based recovery requirements

7 h

Supporting modules (optional)

Helpful if you want to deepen related skills, but not required to participate effectively.

Objectives & Performance Foundations

Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems

7 h

Objectives & Performance Foundations

Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems

7 h

Objectives & Performance Foundations

Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems

7 h

Operational Control Foundations

Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling

7 h

Operational Control Foundations

Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling

7 h

Operational Control Foundations

Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling

7 h

People & Communication Foundations

Learn the fundamentals of competence planning, awareness building, and structured communication in management systems

7 h

People & Communication Foundations

Learn the fundamentals of competence planning, awareness building, and structured communication in management systems

7 h

People & Communication Foundations

Learn the fundamentals of competence planning, awareness building, and structured communication in management systems

7 h

Continuous learning

Follow-up modules

Continuous learning

Follow-up modules

Continuous learning

Follow-up modules

After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.

Monitoring & Measurement Foundations

Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data

Duration

7 h

List price

CHF 550

View module

Monitoring & Measurement Foundations

Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data

Duration

7 h

List price

CHF 550

View module

Monitoring & Measurement Foundations

Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data

Duration

7 h

List price

CHF 550

View module

Performance Evaluation Foundations

Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions

Duration

7 h

List price

CHF 550

View module

Performance Evaluation Foundations

Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions

Duration

7 h

List price

CHF 550

View module

Performance Evaluation Foundations

Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions

Duration

7 h

List price

CHF 550

View module

Management Review

Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs

Duration

7 h

List price

CHF 550

View module

Management Review

Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs

Duration

7 h

List price

CHF 550

View module

Management Review

Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs

Duration

7 h

List price

CHF 550

View module

Internal Audit Foundations

Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement

Duration

7 h

List price

CHF 550

View module

Internal Audit Foundations

Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement

Duration

7 h

List price

CHF 550

View module

Internal Audit Foundations

Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement

Duration

7 h

List price

CHF 550

View module

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.