Training Module
Auditing Objectives & Performance Evaluation
Assess whether objectives and KPIs credibly measure and steer organisational performance
Overview
Objectives and key performance indicators are central to how management systems monitor performance and guide improvement. In practice, organisations often maintain objectives and dashboards that appear credible while remaining weakly connected to operational decisions.
This module develops the capability to audit whether objectives and KPIs meaningfully steer organisational priorities and improvement. Participants first review how objectives, measurement, monitoring, and evaluation are intended to function within management systems and then learn how auditors test KPI credibility, trace evidence trails, and detect misleading or incomplete performance information.
Applicable environments
This module is intended for auditors working with organisations operating a management system based on an ISO standard following the high-level structure such as ISO 9001, ISO 14001, ISO 22301, ISO/IEC 27001, ISO/IEC 27701 or ISO/IEC 42001. It focuses on requirements shared by these ISO standards.
Target audience
Aspiring auditors who want to audit management systems following best practices
Practising management system auditors who want to strengthen their audit knowledge, judgement, and effectiveness
Decision support
Is this module for you?
Agenda
Foundations of objectives and performance evaluation in management systems
What effective auditing of objectives and KPIs looks like
Building an objective-to-evidence audit trail
Testing whether objectives are operational and measurable
KPI credibility and false assurance patterns
Gaming, incentives, and blind spots
Case-based audit simulation
Show detailed agenda...
Learning outcomes
Key outcomes
Assess whether objectives are operationally defined, measurable, and deployed beyond documentation
Trace objective → KPI → result → action chains and identify where traceability breaks down
Judge KPI relevance by testing alignment, coverage, and decision usefulness rather than metric existence
Additional capabilities
Identify common KPI failure modes such as gaming, local optimisation, missing leading indicators, and blind spots
Triangulate performance claims using independent evidence sources and time-based sampling
Evaluate whether performance evaluation is actually used in governance routines, including links to review and improvement
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Audit interview planning tool
Documented information checklist
Sampling tool
Audit analysis worksheets
Failure pattern library
Supporting AI prompt set
Confirmation
Certificate of completion
Module ID
HAM-AG-A-05
Discipline
ISO standard
Target audience
Public delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes participants can perform basic audit activities and apply evidence-based judgement.
Helpful background includes:
General understanding of management systems and performance reporting
Ability to follow evidence trails across dashboards, minutes, action tracking, and operational records
Basic familiarity with objectives, measures, targets, and sampling logic
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
