Professional Track
Quality Manager
Develop the capability to implement, manage and continuously improve an effective Quality Management System aligned with ISO 9001
Overview
The Quality Manager Track enables you to take responsibility for implementing as well as coordinating and managing a Quality Management System (QMS) based on ISO 9001.
Instead of treating quality as a documentation exercise, the programme teaches how to embed quality thinking into processes, responsibilities, monitoring and decision-making.
Target audience
Practitioners, implementers, and consultants involved in the design, implementation, or improvement of quality management systems (QMS) aligned with ISO 9001
Individuals with project or overall responsibility for introducing or evolving a quality management system
Current or aspiring quality managers, coordinators, or system owners responsible for operating and steering an existing QMS
Members of quality or process management teams who play an active role in shaping, evolving, and continually improving quality management practices
Learning outcomes
In this track, you will acquire the following capabilities.
Design a QMS that actually works
Translate ISO 9001 into practical, organisation-specific processes
Avoid over-documentation while staying audit-ready
Take ownership of quality governance
Define roles, responsibilities and decision rights for quality
Position quality clearly within management and operations
Manage risks, performance and improvement
Identify quality risks before they turn into incidents or audit findings
Define KPIs that management actually uses
Run management reviews that lead to decisions, not minutes
Lead audits and improvement with confidence
Prepare and support internal and external audits professionally
Turn audit results and feedback into targeted improvement initiatives
Professional positioning
Establish a recognised competence profile as Quality Manager in ISO 9001-based organisations
Take responsibility for the implementation of a new QMS or the coordination of an existing system
Act as a competent counterpart to senior management, clients, auditors and certification bodies
Track ID
HAT-QM-M
Duration
~22 days
Language
English
List price
CHF 10,000
Excl. VAT. VAT may apply depending on customer location and status.
Core modules
Shared foundations common to all Manager tracks
Specialization modules
Role-specific modules that deepen your expertise in Quality Management
Final assessment
Practical and theoretical demonstration of your acquired competence as Quality Manager
Capstone project
Final exam
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