Professional Track
Professional Track
Quality Manager
Develop the capability to design, operate and continuously improve an effective Quality Management System aligned with ISO 9001.
Manager
Quality
ISO 9001
Quality that works beyond the audit
Quality that works beyond the audit
Learn how to design and run a Quality Management System that supports real operations, informed decisions and continual improvement — not just formal compliance.
Learn how to design and run a Quality Management System that supports real operations, informed decisions and continual improvement — not just formal compliance.
Learn how to design and run a Quality Management System that supports real operations, informed decisions and continual improvement — not just formal compliance.
Overview
The Quality Manager Track prepares you to take responsibility for planning, operating and improving a Quality Management System (QMS) based on ISO 9001. Instead of treating quality as a documentation exercise, the programme shows how to embed quality thinking into processes, responsibilities, monitoring and decision-making.
You develop the skills to:
analyse organisational context and stakeholder expectations,
establish a governance and policy framework for quality,
apply risk-based thinking in a structured, repeatable way,
design and control processes,
set meaningful objectives and performance indicators,
evaluate system effectiveness,
and drive continual improvement.
The track uses the modular Halderstone curriculum: most modules are shared with other manager tracks, enabling easy extension into additional domains (such as environmental or information security management). A quality-specific specialisation completes the track and ensures applicability to real-world QMS operation. A final assessment consolidates learning into a realistic QMS scenario, leading to a Halderstone diploma and a quality specialisation certificate.
The Quality Manager Track prepares you to take responsibility for planning, operating and improving a Quality Management System (QMS) based on ISO 9001. Instead of treating quality as a documentation exercise, the programme shows how to embed quality thinking into processes, responsibilities, monitoring and decision-making.
You develop the skills to:
analyse organisational context and stakeholder expectations,
establish a governance and policy framework for quality,
apply risk-based thinking in a structured, repeatable way,
design and control processes,
set meaningful objectives and performance indicators,
evaluate system effectiveness,
and drive continual improvement.
The track uses the modular Halderstone curriculum: most modules are shared with other manager tracks, enabling easy extension into additional domains (such as environmental or information security management). A quality-specific specialisation completes the track and ensures applicability to real-world QMS operation. A final assessment consolidates learning into a realistic QMS scenario, leading to a Halderstone diploma and a quality specialisation certificate.
Learning outcomes
After completing this track, participants will be able to:
Explain the purpose and value of a Quality Management System beyond compliance.
Analyse context, stakeholders and scope in a way that aligns QMS design with organisational objectives.
Establish a governance, policy and role framework for quality.
Apply risk-based thinking to quality risks, process failures and systemic issues.
Design, document and optimise processes for consistency, capability and measurability.
Implement and maintain operational controls for product/service quality.
Build and maintain documentation and knowledge that supports quality and operational excellence.
Define objectives, KPIs and monitoring approaches that measure quality performance meaningfully.
Conduct performance evaluation and feed insights into management review.
Lead continual improvement initiatives based on evidence, feedback and audit results.
After completing this track, participants will be able to:
Explain the purpose and value of a Quality Management System beyond compliance.
Analyse context, stakeholders and scope in a way that aligns QMS design with organisational objectives.
Establish a governance, policy and role framework for quality.
Apply risk-based thinking to quality risks, process failures and systemic issues.
Design, document and optimise processes for consistency, capability and measurability.
Implement and maintain operational controls for product/service quality.
Build and maintain documentation and knowledge that supports quality and operational excellence.
Define objectives, KPIs and monitoring approaches that measure quality performance meaningfully.
Conduct performance evaluation and feed insights into management review.
Lead continual improvement initiatives based on evidence, feedback and audit results.
Modular architecture
Two credentials with one track
Halderstone Professional Diploma in Management Systems
The Halderstone Professional Diploma in Management Systems certifies a solid, cross-domain foundation in designing, operating and improving management systems. It focuses on the common principles that apply across standards such as ISO 9001, ISO 14001, ISO/IEC 27001, ISO 22301 and ISO/IEC 42001.
The diploma demonstrates that you can analyse organisational context, establish governance and roles, apply risk-based thinking, define objectives and controls, evaluate performance and drive continual improvement. It confirms your ability to manage systems as living organisational capabilities, not as isolated compliance initiatives.
This core diploma is shared across all Halderstone Manager tracks and forms the basis for adding further domain specialisations efficiently.
The Halderstone Professional Diploma in Management Systems certifies a solid, cross-domain foundation in designing, operating and improving management systems. It focuses on the common principles that apply across standards such as ISO 9001, ISO 14001, ISO/IEC 27001, ISO 22301 and ISO/IEC 42001.
The diploma demonstrates that you can analyse organisational context, establish governance and roles, apply risk-based thinking, define objectives and controls, evaluate performance and drive continual improvement. It confirms your ability to manage systems as living organisational capabilities, not as isolated compliance initiatives.
This core diploma is shared across all Halderstone Manager tracks and forms the basis for adding further domain specialisations efficiently.
Halderstone Specialist Certificate in Quality Management
The Quality Management specialisation focuses on applying general management system practices to the specific needs of a Quality Management System aligned with ISO 9001. You learn how to interpret quality requirements in a practical way, integrate quality thinking into operational processes, and manage risks that affect product and service conformity.
This includes understanding customer requirements, managing process variations, coordinating with suppliers, controlling changes, handling nonconformities and ensuring traceability of decisions. The emphasis is on building a QMS that employees use, not tolerate—a system that supports reliable delivery, customer satisfaction and business performance.
The Quality Management specialisation focuses on applying general management system practices to the specific needs of a Quality Management System aligned with ISO 9001. You learn how to interpret quality requirements in a practical way, integrate quality thinking into operational processes, and manage risks that affect product and service conformity.
This includes understanding customer requirements, managing process variations, coordinating with suppliers, controlling changes, handling nonconformities and ensuring traceability of decisions. The emphasis is on building a QMS that employees use, not tolerate—a system that supports reliable delivery, customer satisfaction and business performance.
Modular architecture
Module recognition across tracks
Previously completed modules are recognized, avoiding duplication when pursuing additional Halderstone tracks.
Core Modules
Specialization Modules
Capstone Project
Final Exam
Core Modules
Specialization Modules
Capstone Project
Final Exam
Core Modules
Specialization Modules
Capstone Project
Final Exam
Most modules in this track are shared with other Halderstone manager tracks, such as Integrated Management System Manager or Information Security Manager. This means you can earn additional specialisation certificates with only a few extra modules—without repeating the core.
For example, completing the Quality Manager Track brings you close to qualifying for Environmental Management or Information Security Management specialisations. The additional effort is typically 1–3 modules depending on the domain.
Track composition
Track composition
Track composition
Full curriculum
Core modules
Shared foundations common to all tracks
System Foundations
Understand organisational context, stakeholders, and system boundaries
7 h
System Foundations
Understand organisational context, stakeholders, and system boundaries
7 h
System Foundations
Understand organisational context, stakeholders, and system boundaries
7 h
Leadership & Policy Foundations
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Leadership & Policy Foundations
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Leadership & Policy Foundations
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy.
7 h
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy.
7 h
Policy Management
Build a coherent, auditable policy framework that aligns with strategy, scales across entities, and stays current without bureaucracy.
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Governance Foundations
Learn the fundamentals of role design, decision rights, governance mechanisms, and escalation paths in management systems
7 h
Resource Management Foundations
Learn the fundamentals of resourcing management systems across people, time, budget, infrastructure, and external support
7 h
Resource Management Foundations
Learn the fundamentals of resourcing management systems across people, time, budget, infrastructure, and external support
7 h
Resource Management Foundations
Learn the fundamentals of resourcing management systems across people, time, budget, infrastructure, and external support
7 h
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
7 h
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
7 h
Documentation & Knowledge Foundations
Fundamentals of documented information control, records, and knowledge capture for management systems
7 h
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems.
7 h
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems.
7 h
Risk Management Foundations
Learn the fundamentals of identifying, evaluating, treating, and monitoring risks and opportunities across management systems.
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
People & Communication Foundations
Learn the fundamentals of competence planning, awareness building, and structured communication in management systems
7 h
People & Communication Foundations
Learn the fundamentals of competence planning, awareness building, and structured communication in management systems
7 h
People & Communication Foundations
Learn the fundamentals of competence planning, awareness building, and structured communication in management systems
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling.
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling.
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling.
7 h
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
7 h
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
7 h
Supplier Management Foundations
Learn the fundamentals of selecting, qualifying, and controlling suppliers and outsourced processes across their lifecycle
7 h
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data.
7 h
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data.
7 h
Monitoring & Measurement Foundations
Learn the fundamentals of measurement methods, data quality checks, and measurement registers for consistent performance data.
7 h
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
7 h
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
7 h
Performance Evaluation Foundations
Learn the fundamentals of analysing performance results, interpreting trends and deviations, and summarising evaluation outputs for management decisions
7 h
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
7 h
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
7 h
Internal Audit Foundations
Understand the purpose of internal audits, role responsibilities, independence expectations, and how audit results are used in governance and improvement
7 h
Management Review Foundations
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
7 h
Management Review Foundations
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
7 h
Management Review Foundations
Learn the fundamentals of planning, conducting, and documenting management reviews using integrated inputs and decision-focused outputs
7 h
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
7 h
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
7 h
Improvement Management
Understand corrective actions, root cause analysis, action tracking, and effectiveness verification in management systems
7 h
Specialization modules
Role-specific modules that deepen your expertise in Quality Management
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Service Provision & Control
Understand ISO 9001 requirements for controlled service delivery, acceptance and release, customer property, and operational change control
7 h
Service Provision & Control
Understand ISO 9001 requirements for controlled service delivery, acceptance and release, customer property, and operational change control
7 h
Service Provision & Control
Understand ISO 9001 requirements for controlled service delivery, acceptance and release, customer property, and operational change control
7 h
Capstone project and final exam
Practical and theoretical demonstration of your acquired competence in Quality Management
The track concludes with a combined assessment:
a written exam covering the essential principles of management systems and quality management, and
a capstone project in which participants design or improve a QMS for a selected organisation or context.
The project includes defining the quality context, roles, risks, processes, operational controls, monitoring approach and improvement mechanisms. The assessment is designed to test practical application rather than memorisation of standard clauses.
Successful participants receive the Halderstone Professional Diploma in Management Systems Management and the Halderstone Specialist Certificate in Quality Management.
Continuous learning
Other tracks
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.