Training Module
Auditing Process Design & Control (QMS)
Understand how to audit ISO 9001 process interactions, end-to-end effectiveness, and interface control across handovers and rework loops
Training Module
Auditing Process Design & Control (QMS)
Understand how to audit ISO 9001 process interactions, end-to-end effectiveness, and interface control across handovers and rework loops
Training Module
Auditing Process Design & Control (QMS)
Understand how to audit ISO 9001 process interactions, end-to-end effectiveness, and interface control across handovers and rework loops
Move from auditing “process compliance” to auditing end-to-end process performance
Many audits confirm that activities exist, but miss whether the process actually works across teams, sites, and suppliers. This module equips auditors to follow the real flow of work, test interfaces and handovers, and judge effectiveness without drifting into process design consulting.
Move from auditing “process compliance” to auditing end-to-end process performance
Many audits confirm that activities exist, but miss whether the process actually works across teams, sites, and suppliers. This module equips auditors to follow the real flow of work, test interfaces and handovers, and judge effectiveness without drifting into process design consulting.
Move from auditing “process compliance” to auditing end-to-end process performance
Many audits confirm that activities exist, but miss whether the process actually works across teams, sites, and suppliers. This module equips auditors to follow the real flow of work, test interfaces and handovers, and judge effectiveness without drifting into process design consulting.
Training module overview
Training module overview
Training module overview
ISO 9001 expects organisations to manage processes as an interacting system. In practice, documented process maps and local procedures often look consistent while performance issues accumulate at interfaces: unclear handovers, competing local targets, uncontrolled rework loops, and gaps between “what the process says” and how work actually flows.
This standard-specific audit add-on focuses on how auditors (internal and third-party) can test process effectiveness end-to-end, using evidence trails that cross functional boundaries. It stays strictly in the audit lane: how to judge adequacy and effectiveness, what evidence to look for, and what systemic failure patterns typically sit behind recurring quality issues.
ISO 9001 expects organisations to manage processes as an interacting system. In practice, documented process maps and local procedures often look consistent while performance issues accumulate at interfaces: unclear handovers, competing local targets, uncontrolled rework loops, and gaps between “what the process says” and how work actually flows.
This standard-specific audit add-on focuses on how auditors (internal and third-party) can test process effectiveness end-to-end, using evidence trails that cross functional boundaries. It stays strictly in the audit lane: how to judge adequacy and effectiveness, what evidence to look for, and what systemic failure patterns typically sit behind recurring quality issues.
Applicable environments
This module focuses on auditing clauses and controls that are specific to ISO 9001. It is intended for auditors working with organisations operating a quality management system (QMS) according to this standard.
Target audience
Target audience
Target audience
Aspiring auditors who want to audit quality management systems against ISO 9001 following best practices
Practising ISO 9001 auditors who want to strengthen their audit knowledge, judgement, and effectiveness
Aspiring auditors who want to audit quality management systems against ISO 9001 following best practices
Practising ISO 9001 auditors who want to strengthen their audit knowledge, judgement, and effectiveness
Decision support
Is this module for you?
It is a good fit if you…
are aiming to audit end-to-end process effectiveness, not isolated activities.
are building audit judgement around process interactions and system boundaries.
are interested in how interfaces, handovers, and shared ownership appear in evidence.
are prepared to follow evidence far enough to reveal rework loops and systemic issues.
focus on using process measures as audit evidence, not management tools.
are aiming to audit end-to-end process effectiveness, not isolated activities.
are building audit judgement around process interactions and system boundaries.
are interested in how interfaces, handovers, and shared ownership appear in evidence.
are prepared to follow evidence far enough to reveal rework loops and systemic issues.
focus on using process measures as audit evidence, not management tools.
If most of the points above apply, this module is likely a good fit.
It may not be the best fit if you…
primarily want to redesign processes or facilitate improvement initiatives.
are looking for process mapping, modelling, or facilitation techniques.
expect methods for KPI design, target setting, or performance management.
prefer audits limited to local functions or single-process views.
primarily want to redesign processes or facilitate improvement initiatives.
are looking for process mapping, modelling, or facilitation techniques.
expect methods for KPI design, target setting, or performance management.
prefer audits limited to local functions or single-process views.
Agenda
Agenda
Agenda
What “process effectiveness” means in ISO 9001 audits (without consulting)
Process interactions and system boundaries
Auditing interfaces and handovers
Rework, loops, and hidden factories
Process measures: using KPI evidence without re-teaching KPI design
Sampling and audit trails for end-to-end testing
Case-based audit simulation
Show detailed agenda...
What “process effectiveness” means in ISO 9001 audits (without consulting)
Process interactions and system boundaries
Auditing interfaces and handovers
Rework, loops, and hidden factories
Process measures: using KPI evidence without re-teaching KPI design
Sampling and audit trails for end-to-end testing
Case-based audit simulation
Show detailed agenda...
What “process effectiveness” means in ISO 9001 audits (without consulting)
Process interactions and system boundaries
Auditing interfaces and handovers
Rework, loops, and hidden factories
Process measures: using KPI evidence without re-teaching KPI design
Sampling and audit trails for end-to-end testing
Case-based audit simulation
Show detailed agenda...
Learning outcomes
Learning outcomes
Learning outcomes
Key outcomes
Map an auditable end-to-end process trail in an ISO 9001 context, including key interfaces and dependencies
Test handovers using evidence that demonstrates responsibility transfer, acceptance criteria, and control in practice
Identify and corroborate rework loops and “hidden factory” work using operational records and system traces
Judge whether process interactions are controlled effectively, including across sites, shared services, and outsourced activities
Interpret process measures as audit evidence and recognise patterns of local optimisation that harm end-to-end outcomes
Map an auditable end-to-end process trail in an ISO 9001 context, including key interfaces and dependencies
Test handovers using evidence that demonstrates responsibility transfer, acceptance criteria, and control in practice
Identify and corroborate rework loops and “hidden factory” work using operational records and system traces
Judge whether process interactions are controlled effectively, including across sites, shared services, and outsourced activities
Interpret process measures as audit evidence and recognise patterns of local optimisation that harm end-to-end outcomes
Additional capabilities
Additional benefits
Additional benefits
Additional benefits
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
End-to-end audit trail worksheet (case-following template)
Interface & handover evidence checklist
Rework and loop detection guide (evidence patterns and questions)
Process interaction mapping sheet (audit lens: dependencies and failure points)
Red-flag catalogue for local optimisation and interface breakdowns
AI prompt set for summarising interface evidence from notes and logs (supporting auditor judgement, not replacing it)
End-to-end audit trail worksheet (case-following template)
Interface & handover evidence checklist
Rework and loop detection guide (evidence patterns and questions)
Process interaction mapping sheet (audit lens: dependencies and failure points)
Red-flag catalogue for local optimisation and interface breakdowns
AI prompt set for summarising interface evidence from notes and logs (supporting auditor judgement, not replacing it)
Confirmation
Certificate of completion
Module ID
HAM-QM-A-02
Domain
Audience
Auditor
Language
English
Delivery
Live virtual
Duration
3 h
List price
CHF 250
Excl. VAT. VAT may apply depending on customer location and status.
Delivery & learning format
Delivery & learning format
Delivery & learning format
Virtual live teaching
This module is delivered live, with a strong focus on discussion, practical application, and direct interaction with the instructor.
Sessions work through realistic examples, clarify concepts in context, and apply methods directly to participants’ organisational realities.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
Not sure if this module is right for you?
Not sure if this module is right for you?
Not sure if this module is right for you?
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
For an optimal learning experience
Preparation guidance
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes participants can already conduct audits and write findings. It does not teach generic audit interviewing, reporting structures, or audit programme design.
Helpful background includes:
Audit evidence logic, sampling, and professional judgement
Ability to trace records through systems and across organisational roles
General familiarity with ISO 9001 concepts and common QMS artefacts
This module assumes participants can already conduct audits and write findings. It does not teach generic audit interviewing, reporting structures, or audit programme design.
Helpful background includes:
Audit evidence logic, sampling, and professional judgement
Ability to trace records through systems and across organisational roles
General familiarity with ISO 9001 concepts and common QMS artefacts
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
Audit Foundations
Understand core audit mindset, evidence logic, materiality-based focus, and audit test plan design
7 h
Audit Foundations
Understand core audit mindset, evidence logic, materiality-based focus, and audit test plan design
7 h
Audit Foundations
Understand core audit mindset, evidence logic, materiality-based focus, and audit test plan design
7 h
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
3 h
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
3 h
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
3 h
Auditing Objectives, KPIs & Performance Evaluation
Audit objectives, key performance indicators, and performance evaluation evidence across ISO management system standards
2 h
Auditing Objectives, KPIs & Performance Evaluation
Audit objectives, key performance indicators, and performance evaluation evidence across ISO management system standards
2 h
Auditing Objectives, KPIs & Performance Evaluation
Audit objectives, key performance indicators, and performance evaluation evidence across ISO management system standards
2 h
Supporting modules (optional)
Helpful if you want to deepen related skills, but not required to participate effectively.
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Audit Execution: Communication & Interviewing
Learn the skills for effective interview planning, questioning, and conversation control for reliable audit evidence
7 h
Audit Execution: Communication & Interviewing
Learn the skills for effective interview planning, questioning, and conversation control for reliable audit evidence
7 h
Audit Execution: Communication & Interviewing
Learn the skills for effective interview planning, questioning, and conversation control for reliable audit evidence
7 h
Audit Reporting & Follow-up
Understand how to write evidence-based findings, structure audit reports, and follow up agreed actions to verified closure
7 h
Audit Reporting & Follow-up
Understand how to write evidence-based findings, structure audit reports, and follow up agreed actions to verified closure
7 h
Audit Reporting & Follow-up
Understand how to write evidence-based findings, structure audit reports, and follow up agreed actions to verified closure
7 h
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
Continuous learning
Follow-up modules
After completion of this module, the following modules are ideal to further deepen your competence. If you are looking for a structured learning path, modules can also be taken as part of a professional track.
Auditing Customer & Requirements Management
Audit requirement determination, change handling, and customer feedback evidence in ISO 9001
Duration
2.5 h
List price
CHF 200
View module
Auditing Customer & Requirements Management
Audit requirement determination, change handling, and customer feedback evidence in ISO 9001
Duration
2.5 h
List price
CHF 200
View module
Auditing Customer & Requirements Management
Audit requirement determination, change handling, and customer feedback evidence in ISO 9001
Duration
2.5 h
List price
CHF 200
View module
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
Duration
3 h
List price
CHF 250
View module
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
Duration
3 h
List price
CHF 250
View module
Auditing Operational Control
Audit evidence and judgement for whether operational controls work as intended in day-to-day practice
Duration
3 h
List price
CHF 250
View module
Auditing Supplier & Outsourced Process Management
Audit risk-based supplier coverage, contract controls versus operational reality, and interface failures across organisational boundaries
Duration
2.5 h
List price
CHF 200
View module
Auditing Supplier & Outsourced Process Management
Audit risk-based supplier coverage, contract controls versus operational reality, and interface failures across organisational boundaries
Duration
2.5 h
List price
CHF 200
View module
Auditing Supplier & Outsourced Process Management
Audit risk-based supplier coverage, contract controls versus operational reality, and interface failures across organisational boundaries
Duration
2.5 h
List price
CHF 200
View module
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.