Training Module
Audit Communication & Interviewing
Plan and conduct effective audit interviews, use structured questioning, and guide conversations to obtain reliable audit evidence
Overview
Audit interviews are pivotal moments that shape both the evidence gathered and the auditee's engagement. This module tackles the common issue of unstructured conversations that can lead to missed information or strained relationships. Participants will develop practical interview discipline, learning to prepare with clear evidence intent, employ precise questioning, manage conversational dynamics, and objectively document outcomes, all while maintaining professional distance and respectful interaction.
Applicable environments
This module is applicable to auditing across all ISO-based management systems. The principles and methods taught here are independent of any specific standard and focus on how to plan, conduct, and report audits effectively.
Target audience
Aspiring auditors who want to audit management systems following best practices
Practising management system auditors who want to strengthen their audit knowledge, judgement, and effectiveness
Decision support
Is this module for you?
Agenda
The auditor’s communication role in execution
Preparing interviews with intent
Opening and structuring the conversation
Questioning techniques for reliable information
Managing dynamics and difficult behaviours
De-escalation and recovery moves
Managing time pressure while maintaining completeness
Effective and efficient note-taking structures
Case-based workshop
Show detailed agenda...
Learning outcomes
Key outcomes
Prepare audit interviews with clear purpose, defined boundaries, and specific evidence targets
Employ effective questioning techniques to enhance the reliability of information obtained
Manage conversational dynamics and challenging behaviours professionally without escalation
Additional capabilities
Open and structure interviews to maintain productivity and professionalism
Maintain rapport while preserving professional distance and avoiding informality bias
Document interview outcomes objectively, noting any limitations affecting evidence strength
Materials
Learning materials
Slide deck
Participant workbook
Templates & tools
Practical, reusable artefacts to apply the module directly to your organisation.
Audit interview plan
Interview agenda template
Question development worksheet
Interview evidence log
Interview summary sheet
Behavioural response guide
Mini-scenario pack for continued practice
Confirmation
Certificate of completion
Module ID
HAM-AG-AC-02
Discipline
Standard clause
9: Performance evaluation
Domains
Target audience
Public delivery
Live virtual
Duration
7 h
List price
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
Delivery
Live virtual delivery
This module is delivered live online and combines conceptual framing, discussion, case work and direct interaction with the instructor.
A public cohort is currently not scheduled. If you register your interest, we will notify you when a new public cohort is scheduled or suitable delivery options become available.
Custom delivery options
For organisations with specific constraints or learning objectives, the module can be adapted in format or scope, including in-house delivery and contextualised case material.
For an optimal learning experience
Prerequisites & preparation
This module is designed as part of a modular training approach. Topics are deliberately distributed across modules and are not repeated in full, in order to avoid unnecessary redundancy. Each module is self-contained and can be taken on its own. Where prior knowledge or experience is helpful, this is indicated below so you can decide whether any preparation is useful for you.
Assumed background
This module assumes participants can already:
Explain the purpose of audits and the auditor role in execution
Distinguish interview input (statements) from evidence and auditor interpretation at a basic level
Understand the general flow of an internal audit and common audit terminology
Familiarity with ISO 19011 guidance is helpful but not required.
Preparatory modules
Foundational modules (depending on background)
Useful if you are new to the underlying concepts or want a shared baseline before attending this module.
