Halderstone Audit Services

Quality Management Audits

Independent assessments of quality governance, management systems, processes, controls, and compliance obligations

Halderstone Audit Services

Quality Management Audits

Independent assessments of quality governance, management systems, processes, controls, and compliance obligations

Auditor and site representative review quality management evidence during a process walk-through in a production environment.

Understand whether your quality management works in practice

Assess whether processes, responsibilities, controls, and improvement mechanisms are implemented effectively across your organisation.

Auditor and site representative review quality management evidence during a process walk-through in a production environment.

Understand whether your quality management works in practice

Assess whether processes, responsibilities, controls, and improvement mechanisms are implemented effectively across your organisation.

Auditor and site representative review quality management evidence during a process walk-through in a production environment.

How we support you

Quality management depends on more than documented procedures. It requires clear responsibilities, consistent processes, reliable evidence, supplier oversight, and effective handling of nonconformities and improvement opportunities.

Independent audits help organisations understand whether quality governance, management systems, process controls, and improvement mechanisms are designed appropriately and operating effectively.

Assessments can focus on entire quality management systems, selected processes, business units, sites, suppliers, product or service areas, or specific customer and regulatory requirements.

Audit contexts

  • Internal QMS audits

  • Readiness assessments

  • Process audits

  • Supplier quality audits

  • Customer and regulatory requirement reviews

  • Integrated audits

Supported frameworks

  • ISO 9001

  • ISO 9004

  • ISO 19011

  • Customer-specific quality requirements

  • Industry-specific quality management frameworks

  • Organisation-specific quality management frameworks

Business meeting with people sitting at a conference room table

Discuss your audit challenge

A short conversation to understand your current situation and discuss possible next steps.

Business meeting with people sitting at a conference room table

Discuss your audit challenge

A short conversation to understand your current situation and discuss possible next steps.

Business meeting with people sitting at a conference room table

Discuss your audit challenge

A short conversation to understand your current situation and discuss possible next steps.

Why Halderstone

Our approach

  • Audit planning informed by risks, objectives, and the intended use of audit results

  • Audit activities aligned with recognized auditing principles and guidance, including ISO 19011 where appropriate

  • Findings based on objective evidence obtained through interviews, documentation review, observation, and sampling

  • Conclusions supported by corroboration across multiple evidence sources and audit methods

  • Practical reporting focused on decision-making, assurance, and continual improvement

What we deliberately do not do

  • Mandates that compromise auditor independence

  • Audit engagements where we influence the selection of samples, evidence, or interview partners

  • Conclusions based solely on interviews without corroborating evidence

Halderstone Academy

Related training modules

Halderstone Academy offers focused training modules on relevant audit capabilities.

Halderstone Academy

Related training modules

Halderstone Academy offers focused training modules on relevant audit capabilities.

Auditing Customer Requirements & Communication Management

Evaluate whether customer requirements are defined, agreed, controlled and traceable from commitment through delivery in an ISO 9001 QMS

7 h

Auditing Customer Requirements & Communication Management

Evaluate whether customer requirements are defined, agreed, controlled and traceable from commitment through delivery in an ISO 9001 QMS

7 h

Auditing Product & Service Development

Assess controls, validation and effectiveness in product and service design and development against ISO 9001 requirements

7 h

Auditing Product & Service Development

Assess controls, validation and effectiveness in product and service design and development against ISO 9001 requirements

7 h

Auditing Production & Service Provision

Assess whether production and service provision are controlled, monitored and capable of delivering consistent outcomes in an ISO 9001 QMS

7 h

Auditing Production & Service Provision

Assess whether production and service provision are controlled, monitored and capable of delivering consistent outcomes in an ISO 9001 QMS

7 h

Customer Requirements & Communication

Determine, review, agree and control customer requirements and related customer communications in line with ISO 9001

7 h

Product Design & Development Control

Control product design and development, produce the required evidence, and manage design changes effectively

7 h

Service Design & Development Control

Control service design and development, produce required evidence, and manage changes in line with ISO 9001 Clause 8.3

7 h

Production Control

Control production under defined conditions, with identification, traceability, preservation and managed production changes

7 h

Service Provision Control

Control service delivery under defined conditions, including acceptance and release, customer property, and operational changes

7 h

Auditing Context & Scope

Assess whether organisational context, interested parties, scope and system boundaries credibly reflect how the organisation operates

7 h

Auditing Leadership & Governance

Assess whether leadership commitment, policy direction and governance structures credibly steer the management system

7 h

Auditing Context & Scope

Assess whether organisational context, interested parties, scope and system boundaries credibly reflect how the organisation operates

7 h

Auditing Context & Scope

Assess whether organisational context, interested parties, scope and system boundaries credibly reflect how the organisation operates

7 h

Auditing Leadership & Governance

Assess whether leadership commitment, policy direction and governance structures credibly steer the management system

7 h

Auditing Leadership & Governance

Assess whether leadership commitment, policy direction and governance structures credibly steer the management system

7 h

Auditing Risk & Opportunity Management

Assess whether risk and opportunity management credibly informs organisational decisions and priorities

7 h

Auditing Risk & Opportunity Management

Assess whether risk and opportunity management credibly informs organisational decisions and priorities

7 h

Auditing Documented Information

Assess whether documented information is fit for use, internally consistent and credible as audit evidence

7 h

Auditing Documented Information

Assess whether documented information is fit for use, internally consistent and credible as audit evidence

7 h

Auditing Objectives & Performance Evaluation

Assess whether objectives and KPIs credibly measure and steer organisational performance

7 h

Auditing Objectives & Performance Evaluation

Assess whether objectives and KPIs credibly measure and steer organisational performance

7 h

Auditing Operational Control

Assess whether operational controls and process interactions work reliably in day-to-day practice

7 h

Auditing Operational Control

Assess whether operational controls and process interactions work reliably in day-to-day practice

7 h

Auditing Supplier & Outsourcing Management

Assess whether supplier and outsourced process controls manage risk effectively and achieve intended outcomes across organisational boundaries

7 h

Auditing Supplier & Outsourcing Management

Assess whether supplier and outsourced process controls manage risk effectively and achieve intended outcomes across organisational boundaries

7 h

Leading with Management Systems

Use management systems to drive performance, risk control and organisational credibility beyond certification

1.5 h

Leading with Management Systems in Practice

Apply executive judgement to turn management systems into drivers of reliability, trust and strategic performance

3 h

System Framing

Analyse organisational context, stakeholders and system boundaries to support effective management systems

7 h

System Leadership

Define clear policy direction and accountability through effective leadership responsibilities in management systems

7 h

Policy Management

Design coherent, auditable policy frameworks that align with strategy, scale across entities, and stay current without excess bureaucracy

7 h

Governance Design

Build the decision rights, governance meetings, escalation paths and evidence trails that make management systems work in practice

12 h

Resource Management

Ensure management systems are supported with sufficient people, time, budget, infrastructure and external support

7 h

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.

Office scene with people standing, walking and sitting

Ready to improve your management systems?

We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.