Advisory
Quality & Operational Excellence
Strengthen quality management and operational performance through clear governance, effective processes and continuous improvement, beyond formal compliance
Advisory
Quality & Operational Excellence
Strengthen quality management and operational performance through clear governance, effective processes and continuous improvement, beyond formal compliance
Advisory
Quality & Operational Excellence
Strengthen quality management and operational performance through clear governance, effective processes and continuous improvement, beyond formal compliance
Build management systems that improve performance, not just pass audits
Many organisations operate quality management systems that exist on paper but create little operational value. We help you design, operate and evolve quality and improvement structures that are embedded in daily work, support decision-making and deliver measurable results.
Build management systems that improve performance, not just pass audits
Many organisations operate quality management systems that exist on paper but create little operational value. We help you design, operate and evolve quality and improvement structures that are embedded in daily work, support decision-making and deliver measurable results.
Build management systems that improve performance, not just pass audits
Many organisations operate quality management systems that exist on paper but create little operational value. We help you design, operate and evolve quality and improvement structures that are embedded in daily work, support decision-making and deliver measurable results.
How we support you
Depending on your starting point, we support organisations in four clearly defined roles: from initial design to independent assurance and future-oriented development.
How we support you
Depending on your starting point, we support organisations in four clearly defined roles: from initial design to independent assurance and future-oriented development.
How we support you
Depending on your starting point, we support organisations in four clearly defined roles: from initial design to independent assurance and future-oriented development.
Depending on your starting point, we support organisations in improving quality and operational performance across four clearly defined roles. Our focus is on translating governance, processes and controls into stable operations, measurable outcomes and continuous improvement.
01 Design
Creating clear structures for quality and operational control
Quality management framework and policy design
Definition of process ownership, roles and responsibilities
Design of process landscapes and interfaces
Risk-based quality planning and objectives
Integration with other management systems (e.g. ISMS, EMS)
Design of documentation and evidence structures
01 Design
Creating clear structures for quality and operational control
Quality management framework and policy design
Definition of process ownership, roles and responsibilities
Design of process landscapes and interfaces
Risk-based quality planning and objectives
Integration with other management systems (e.g. ISMS, EMS)
Design of documentation and evidence structures
01 Design
Creating clear structures for quality and operational control
Quality management framework and policy design
Definition of process ownership, roles and responsibilities
Design of process landscapes and interfaces
Risk-based quality planning and objectives
Integration with other management systems (e.g. ISMS, EMS)
Design of documentation and evidence structures
02 Operate
Making quality management work in daily practice
Operationalisation of processes and controls
Support for process owners and management
Handling of nonconformities and corrective actions
Performance indicators and quality reporting
Support for continuous improvement initiatives
Enablement of leadership and key operational roles
02 Operate
Making quality management work in daily practice
Operationalisation of processes and controls
Support for process owners and management
Handling of nonconformities and corrective actions
Performance indicators and quality reporting
Support for continuous improvement initiatives
Enablement of leadership and key operational roles
02 Operate
Making quality management work in daily practice
Operationalisation of processes and controls
Support for process owners and management
Handling of nonconformities and corrective actions
Performance indicators and quality reporting
Support for continuous improvement initiatives
Enablement of leadership and key operational roles
03 Assure
Providing confidence and audit readiness
Internal audits and independent system reviews
Effectiveness checks of processes and controls
Audit readiness assessments
Support for certification and surveillance audits
Supplier and process audits
03 Assure
Providing confidence and audit readiness
Internal audits and independent system reviews
Effectiveness checks of processes and controls
Audit readiness assessments
Support for certification and surveillance audits
Supplier and process audits
03 Assure
Providing confidence and audit readiness
Internal audits and independent system reviews
Effectiveness checks of processes and controls
Audit readiness assessments
Support for certification and surveillance audits
Supplier and process audits
04 Evolve
Developing quality systems as the organisation grows
Maturity assessments and improvement roadmaps
Integration of new services, products or organisational units
Scenario analysis for growth, outsourcing or restructuring
Executive sparring on operational excellence and governance
Continuous improvement system optimisation
04 Evolve
Developing quality systems as the organisation grows
Maturity assessments and improvement roadmaps
Integration of new services, products or organisational units
Scenario analysis for growth, outsourcing or restructuring
Executive sparring on operational excellence and governance
Continuous improvement system optimisation
04 Evolve
Developing quality systems as the organisation grows
Maturity assessments and improvement roadmaps
Integration of new services, products or organisational units
Scenario analysis for growth, outsourcing or restructuring
Executive sparring on operational excellence and governance
Continuous improvement system optimisation
Typical situations and challenges
Organisations typically contact us when one or more of the following situations arise.
Typical situations and challenges
Organisations typically contact us when one or more of the following situations arise.
Typical situations and challenges
Organisations typically contact us when one or more of the following situations arise.
Quality management is perceived as bureaucratic or disconnected from operations
Processes exist but are not consistently followed or improved
Repeated audit findings or unclear corrective actions
Lack of transparency on process performance and quality risks
Improvement initiatives stall or remain isolated
Responsibilities between management, process owners and teams are unclear
Growth, restructuring or outsourcing puts pressure on existing processes
Quality management is perceived as bureaucratic or disconnected from operations
Processes exist but are not consistently followed or improved
Repeated audit findings or unclear corrective actions
Lack of transparency on process performance and quality risks
Improvement initiatives stall or remain isolated
Responsibilities between management, process owners and teams are unclear
Growth, restructuring or outsourcing puts pressure on existing processes
Typical starting points for engagement
Engagements often start with a focused assessment or review, such as the following.
Typical starting points for engagement
Engagements often start with a focused assessment or review, such as the following.
Typical starting points for engagement
Engagements often start with a focused assessment or review, such as the following.
Quality Management System assessment
ISO 9001 readiness or gap analysis
Process landscape and ownership review
Internal audit programme setup or review
Continuous improvement framework design
Quality Management System assessment
ISO 9001 readiness or gap analysis
Process landscape and ownership review
Internal audit programme setup or review
Continuous improvement framework design
Discuss your challenge
A short conversation to understand your current situation and discuss possible next steps.
Discuss your challenge
A short conversation to understand your current situation and discuss possible next steps.
Discuss your challenge
A short conversation to understand your current situation and discuss possible next steps.
Why Halderstone
Why Halderstone
Why Halderstone
Our approach
Focus on quality management that improves real performance
Strong experience with management systems and audits
Clear separation between design, operation and assurance
Independent, method-driven and technology-agnostic
Suitable for both smaller organisations and complex environments
Focus on quality management that improves real performance
Strong experience with management systems and audits
Clear separation between design, operation and assurance
Independent, method-driven and technology-agnostic
Suitable for both smaller organisations and complex environments
What we deliberately do not do
We do not impose generic process templates without context
We do not optimise isolated processes without governance alignment
We do not impose generic process templates without context
We do not optimise isolated processes without governance alignment
Our services
Related advisory services
These services are often closely connected in practice and build on similar governance principles.
Our services
Related advisory services
These services are often closely connected in practice and build on similar governance principles.
Our services
Related advisory services
These services are often closely connected in practice and build on similar governance principles.
Blog
Blog
Blog
Related insights
Read our insight articles on related topics.
Halderstone Academy
Related training modules
Halderstone Academy
Related training modules
Halderstone Academy
Related training modules
Halderstone Academy offers focused training modules on related topics.
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Objectives & Performance Foundations
Learn the fundamentals of objective setting, KPI definition, and KPI governance for management systems
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Process Design Foundations
Learn the fundamentals of defining process boundaries, mapping flows and handovers, and embedding controls and required evidence into usable process documentation
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Operational Control Foundations
Learn the fundamentals of designing and running controlled operational processes with clear roles, controls, records, and change handling
7 h
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Customer & Requirements Management
Understand how to determine, review, agree, and control customer requirements and related customer communications in ISO 9001
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Product Design & Development
Understand ISO 9001 product design and development controls, required evidence, and design change management
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Service Design & Development
Understand how to plan, control, and evidence service design and development under ISO 9001
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Production Control
Understand ISO 9001 requirements for controlled production conditions, identification and traceability, preservation, and control of production changes
7 h
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.
Ready to improve your management systems?
We support continuous improvement by embedding ISO requirements into everyday practice and daily operations.