Help & support

A person reads what you send

Get whatever has gone wrong to somebody who can put it right, wherever it came up

Support request

Tell us what happened

Support reads everything except questions about course content; your trainer answers those.

If you cannot sign in, you can request a one-time code instead of writing to us.

We reply to this address, and it does not have to be the one on your account.
What happened, and what you expected instead. If it was on a particular page, say which.

We use what you send us to answer you. How long we keep it, and what else we do with personal data, is in the privacy policy.

Other ways to reach us

Email

support@halderstone.com reaches the same queue as the form, if you would rather use your own email client.

Cannot sign in?

Sign-in needs no password: request a one-time code for the address your seat was issued to.

Attachments

The form does not take files yet. Send your screenshot or PDF as a reply to the confirmation email. It carries the reference, so it lands on the same request.