Training Module
Training Module
People & Communication Foundations
Learn the fundamentals of competence planning, awareness building, and structured communication in management systems
Understand
Implement
Manage
Audit
Training module overview
Many management systems stall because people do not understand what is expected of them, why it matters, or how system practices connect to daily work. In practice, competence and awareness are often reduced to generic e-learning, one-off briefings, and evidence that someone “read the policy,” while real understanding and ownership remain weak.
This full-day foundation module shows how to build a structured, role-based approach to competence, awareness, and communication that supports implementation and ongoing maintenance. Participants learn how to define competence needs from roles and responsibilities, design targeted awareness and communication, and create proportionate evidence that is useful for management and credible in assurance contexts—without turning the topic into a documentation exercise.
Many management systems stall because people do not understand what is expected of them, why it matters, or how system practices connect to daily work. In practice, competence and awareness are often reduced to generic e-learning, one-off briefings, and evidence that someone “read the policy,” while real understanding and ownership remain weak.
This full-day foundation module shows how to build a structured, role-based approach to competence, awareness, and communication that supports implementation and ongoing maintenance. Participants learn how to define competence needs from roles and responsibilities, design targeted awareness and communication, and create proportionate evidence that is useful for management and credible in assurance contexts—without turning the topic into a documentation exercise.
Target audience
Management system implementers and coordinators
Quality, information security, environmental, continuity, and AI managers
HR and learning & development professionals supporting management systems
Line managers responsible for role competence and day-to-day communication
Governance, compliance, and assurance stakeholders who review competence and awareness arrangements
Management system implementers and coordinators
Quality, information security, environmental, continuity, and AI managers
HR and learning & development professionals supporting management systems
Line managers responsible for role competence and day-to-day communication
Governance, compliance, and assurance stakeholders who review competence and awareness arrangements
Agenda
Why people and communication determine system effectiveness
Competence, awareness, and communication as system enablers
Typical failure patterns: generic training, message fatigue, unclear ownership
From roles to competence needs
Translating roles and responsibilities into competence expectations
Building practical competence profiles (knowledge, skills, behaviours)
Designing competence development without “one-size-fits-all”
Role-based training and learning pathways (proportionate, maintainable)
Selecting formats and methods that match the role and work reality
Awareness that supports decisions and behaviour
Defining what different groups must understand (and what not to overload)
Message design: “what / why / when / how” tied to real work examples
Communication planning and channel choices
Communication plan structure: audiences, messages, channels, timing, ownership
Avoiding over-reliance on email and reducing competing narratives
Embedding into routines and system maintenance
Onboarding and role changes as “system moments”
Using audits, incidents, and improvements as learning triggers (manager-side view)
Evidence, proportionate documentation, and basic effectiveness checks
What to keep as evidence of competence and awareness (and what to avoid)
Simple checks: participation, understanding checks, feedback loops
Optional enablers: digital tools and AI-assisted support
Using tools for targeting, refreshers, and lightweight knowledge checks
AI as drafting support with human review and accountability
Workshop: build your role-based concept
Draft a competence and communication concept for your own system
Define 2–3 concrete improvements you can implement immediately
Why people and communication determine system effectiveness
Competence, awareness, and communication as system enablers
Typical failure patterns: generic training, message fatigue, unclear ownership
From roles to competence needs
Translating roles and responsibilities into competence expectations
Building practical competence profiles (knowledge, skills, behaviours)
Designing competence development without “one-size-fits-all”
Role-based training and learning pathways (proportionate, maintainable)
Selecting formats and methods that match the role and work reality
Awareness that supports decisions and behaviour
Defining what different groups must understand (and what not to overload)
Message design: “what / why / when / how” tied to real work examples
Communication planning and channel choices
Communication plan structure: audiences, messages, channels, timing, ownership
Avoiding over-reliance on email and reducing competing narratives
Embedding into routines and system maintenance
Onboarding and role changes as “system moments”
Using audits, incidents, and improvements as learning triggers (manager-side view)
Evidence, proportionate documentation, and basic effectiveness checks
What to keep as evidence of competence and awareness (and what to avoid)
Simple checks: participation, understanding checks, feedback loops
Optional enablers: digital tools and AI-assisted support
Using tools for targeting, refreshers, and lightweight knowledge checks
AI as drafting support with human review and accountability
Workshop: build your role-based concept
Draft a competence and communication concept for your own system
Define 2–3 concrete improvements you can implement immediately
Course ID:
HAM-PCF-1
Audience:
Manager
Domain:
Agnostic
Available in:
English
Duration:
7 h
List price:
CHF 550
Excl. VAT. VAT may apply depending on customer location and status.
What you get
Learning outcomes
Explain the purpose and intent of competence, awareness, and communication expectations common to management system standards
Translate system roles and responsibilities into practical competence profiles
Design a role-based competence development approach that avoids generic, low-relevance training
Create awareness messages that clarify expectations and link them to day-to-day work
Build a maintainable communication plan with clear audiences, channels, cadence, and ownership
Define proportionate evidence for competence and awareness that supports assurance discussions without unnecessary documentation
Identify and address common pitfalls such as training fatigue, conflicting messages, and low ownership
Explain the purpose and intent of competence, awareness, and communication expectations common to management system standards
Translate system roles and responsibilities into practical competence profiles
Design a role-based competence development approach that avoids generic, low-relevance training
Create awareness messages that clarify expectations and link them to day-to-day work
Build a maintainable communication plan with clear audiences, channels, cadence, and ownership
Define proportionate evidence for competence and awareness that supports assurance discussions without unnecessary documentation
Identify and address common pitfalls such as training fatigue, conflicting messages, and low ownership
Learning materials
Slide deck
Participant workbook
Certificate of completion
Slide deck
Participant workbook
Certificate of completion
Templates & tools
Competence matrix template (roles × expectations × evidence examples)
Role-based training and awareness plan template
Communication plan template (audience, message, channel, cadence, owner)
Message design one-pager (context → key message → example → call to action)
Awareness and competence effectiveness checklist (lightweight review questions)
Optional AI prompt set for drafting and tailoring messages (with review checklist)
Competence matrix template (roles × expectations × evidence examples)
Role-based training and awareness plan template
Communication plan template (audience, message, channel, cadence, owner)
Message design one-pager (context → key message → example → call to action)
Awareness and competence effectiveness checklist (lightweight review questions)
Optional AI prompt set for drafting and tailoring messages (with review checklist)
Prerequisites
This module assumes general familiarity with management system concepts and organisational roles. No standard-specific clause knowledge is required.
Helpful background includes:
Understanding of how roles, responsibilities, and processes are defined in your organisation
Basic familiarity with internal communication and training practices
This module assumes general familiarity with management system concepts and organisational roles. No standard-specific clause knowledge is required.
Helpful background includes:
Understanding of how roles, responsibilities, and processes are defined in your organisation
Basic familiarity with internal communication and training practices
Strongly recommended preparatory modules
System Foundations: Context, Stakeholders, and System Boundaries
Understand organisational context, stakeholders, and system boundaries
7 h
System Foundations: Context, Stakeholders, and System Boundaries
Understand organisational context, stakeholders, and system boundaries
7 h
System Foundations: Context, Stakeholders, and System Boundaries
Understand organisational context, stakeholders, and system boundaries
7 h
Leadership & Policy Foundations: Management Commitment and Policy Direction in Practice
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Leadership & Policy Foundations: Management Commitment and Policy Direction in Practice
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Leadership & Policy Foundations: Management Commitment and Policy Direction in Practice
Understand leadership responsibilities in management systems and how top management sets clear policy direction and accountability
7 h
Continuous learning
Follow-up modules
Follow-up modules
After completion of this module, the following modules are ideal to further deepen the participant's competence.
After completion of this module, the following modules are ideal to further deepen the participant's competence.
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.
Ready to achieve mastery?
Bring ISO requirements into everyday practice to reduce avoidable issues and strengthen the trust of your customers and stakeholders.